BHIS 503 CSUGC Diabetes Patient Portal Discussion

Discovery Question 1: Diabetes Patient Portal – Health Professionals’ Advisory Group. As a health informatician, you have been assigned to call a charter meeting of a team of key University Of Illinois Health System clinical professionals, The Diabetes Patient Portal Advisory Group, to discuss the creation and implementation of a new patient education portal for diabetic patients. Create the email announcement, including the meeting agenda for this first virtual meeting. Your email should clearly state the goals and agenda for this charter meeting.

Minute Paper BHIS 503  – See Attachment.

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Communication-Target Audience, Delivery, and Content
Social and Behavioral Aspects of Health (F6) Competency
This competency focuses on how the actions of an individual, group, or organization can influence the
management of the health of an individual or population (Valenta et al., 2018).
Social determinants are socioeconomic status, education, community, physical environment,
employment, social support, access to health care, population health, housing, behavioral health, health
literacy, and patient empowerment (Valenta, et al., 2018, Artiga & Hinton, 2018).
The following skills and knowledge expertise are needed to meet this competency:
-patient engagement, patient education, health literacy, patient portals, patient-reported outcomes,
social and behavioral health
-data analysis to identify disparities, trends, needs, performance, surveillance, population trends,
utilization
-interprofessional engagement, team health care delivery models, accountable care models, patientcentered care, team-based care, value-based health care, workflows, utilization of healthcare
-policies and regulations for patient safety, outcomes, evidence-based guidelines, quality improvement,
key performance indicators
-use of health information technology, communications, collaborative models (HIE, patient portals,
online tools, monitoring), patient handoffs, the transition of care, process improvement
Communication, Profiling the Audience, Customizing the Communication
A health informatician interacts with many disciplines, vendors, external customers, internal customers,
and patients. Your audience’s time is valuable. Your communication gives the audience the first
impression of your credibility, professionalism, subject matter expertise, and consideration of their time.
It sets the professional relationship, immediately and the audience decides if they want to further invest
any time in the value of your proposition.
Business writing is more formal, purposeful, focused, clear, and concise.
Why are you writing, what is it about, when will it be sent, and who is the audience? How will you
change the tone and content based on the audience?
With this in mind, a writing process is a good guide. The 3×3 process is a systematic method to plan,
draft and edit any type of written communication (Guffey, 2018).
Customize the communication to address the following:
-Who? -audience type, background, knowledge, characteristics, relationship
-presenter, author of the communication, others involved?
-What? – What is the message, information, knowledge, you want to convey? Persuasive or Informative
or a combination of both.
-How? –digital, virtual, in person, email, report, summary, survey, audio, visual, translator, language
tone, style, and level How do I access it?
-When? –set the expectation for the audience’s time investment and planning. E.g. starts at what time?
To what time?
-Where? -location, in-person, digital/virtual by audio, audio/visual, Zoom, Webex, Google Meetings,
Blackboard Collaborate, Instant Messenger, etc.
Initial Post and Discussion
The initial post is the email agenda and then the discussion objectives are to compare and contrast the
differences in communication elements between a professional and patient audience.
Some elements are similar- subject, time, agenda format, etc.—some are different- language, tone,
style, agenda content, explanation of benefits, proxy attendees, vision, hearing, cognition, etc.
When you develop your assignment, consider the following:
-Did you provide the audience with enough information to persuade them to attend? What’s in it for
me? What is my role?
-Did you provide the audience with enough information to know what to expect? What is a patient
portal? Why am I receiving this invitation? Time frame, subject, options for time, place, and access?
-Does the audience have the capacity or technology skills to access a virtual meeting? Is there an
alternative option?
The agenda, sent in advance, covers the following:
-subject, date, place of meeting or online, virtual meeting info
-start time and end time—how much time will I invest in this meeting?
-topic, description, order of priority, presenters
-time allotment for each agenda item
-any preparation required (Guffey, 2018, p. 52-54)
-Did you include an RSVP? Is attendance sufficient or should the meeting be canceled?
Remember to use the 3×3 systematic writing process and draw upon your knowledge from previous
units.
References
Artiga, S. and Hinton, E. (2018). Beyond health care: The role of social determinants in promoting health
and health equity. Kaiser Family Foundation. Retrieved from https://www.kff.org/racial-equity-and-healthpolicy/issue-brief/beyond-health-care-the-role-of-social-determinants-in-promoting-health-and-healthequity/
Guffey M E, Loewy D. (2018). Business communication process & product. 9th Edition.
Cengage Learning.
Assignment(s):
1.
Read the introduction and required readings/resources; additional research is suggested. There
are many articles in the literature about patient portals. Use the UIC library!
2.
Initial post: Due Sunday
3.
Group Discussion: Monday–Wednesday
4.
Complete Minute Paper: Due Thursday
Note the calendar for the initial post and discussion dates. Since it is a group discussion, it is only
open during a date range and does not open early like an individual assignment.
Do not use a phone to submit the assignment.
The readings and resources provided are a starting point. Additional research is suggested in
this course.
Required Reading
Health Informatics Competencies:
Note: Focus on the appendices of these articles for specific descriptions of competency skills.
1.
Valenta, A., Berner, E., Boren, S., Deckard, G., Eldredge, C., Fridsma, D., &
Johnson, S. (2018). AMIA Board White Paper: AMIA 2017 core competencies for
applied health informatics education at the master’s degree level. Journal of the
American Medical Informatics Association 25(12), 1657–
1668. https://doi.org/10.1093/jamia/ocy132
https://doi.org/10.1093/jamia/ocy132
2. Silverman, H. et al. (2019) Domains, tasks, and knowledge for clinical informatics
subspecialty practice: Results of a practice analysis. Journal of the American Medical Informatics
Association 26(7), 586-593. https://doi.org/10.1093/jamia/ocz051
Note: Apply the specific competencies for physicians outlined in Appendix A and B to a health
informatician.
Silverman 2019-05- 14_Supplementary_File_-_CIS_Practice_Analysis_APPENDIX_A.pdf
Silverman 2019-05-14_Supplementary_File_-_CIS_Practice_Analysis_APPENDIX_B.pdf
Health Care Communications:
1. Health Communication and Health Information
Technology https://www.healthypeople.gov/2020/topics-objectives/topic/health-communicationand-health-information-technology
2. Frimpong, J. (2017). When health care providers look at problems from multiple
perspectives, patients benefit. Harvard Business Review Digital Articles, 2–6h
3. Lyles, C., Sarkar, U., Ralston, J., Adler, N., Schillinger, D., Moffet, H., Huang, E., Karter, A.
(2013). Patient-provider communication and trust in relation to use of an online patient portal
among diabetes patients: The diabetes and aging study. Journal of the American Medical
Informatics Association 20(6), 1128-1131. https://i-shareuic.primo.exlibrisgroup.com/permalink/01CARLI_UIC/1ei7dcp/cdi_pubmedcentral_primary_oai_p
ubmedcentral_nih_gov_3822118
4. Keselman, A., Logan, R., Smith, C., Gondy, L., & Qing, Z. (2008). Developing informatics tools
and strategies for consumer-centered health communication. Journal of the American Medical
Informatics Association 15(4), 473-493click here
Meeting agenda example, pg. 54 Guffey
Virtual meetings: Guffey p. 56-59
Communications:
1. Guffey M. E. & Loewy D. (2018) Business communication process & product. 9th Edition.
Cengage Learning.
Writing process checklist- (use this checklist to evaluate your communication), p. 254-257.
Audience:
Culture and communication, p. 90-104
3×3 process and Analyzing and anticipating the audience, choice of language, p. 133-149
Spotlighting audience benefits, p. 140-141
Knowing your audience, p. 523-524
Anticipating the audience and issues, p. 399-400
Supplemental:
1. Christopherson, T., Troseth, M. & Clingerman, E. (2015) Informatics-enabled
interprofessional education and collaborative practice: A framework-driven
approach. Journal of Interprofessional Education and Practice 1, 10-15. https://i-share-
uic.primo.exlibrisgroup.com/permalink/01CARLI_UIC/1ei7dcp/cdi_openaire_primary_
oai_dnet_base_oa_ad508a552ba6289c857740fd3b0863a5
2.
3.
Snyder, C., Wu, A., Miller, R., Jensen, R., Bantug, E., & Wolff, A. (2011). The role of informatics in
promoting patient-centered care. Cancer Journal 17(4), 211218. https://doi:10.1097/PPO.0b013e318225ff89
Sun, K. (2018). Patient portal use in diabetes management: Literature review. JMIR Diabetes, 3(4),
e11199–e11199. https://doi.org/10.2196/11199
PDF-Sun article.pdf
Click to access the proxy link in the UIC library:
https://i-shareuic.primo.exlibrisgroup.com/permalink/01CARLI_UIC/18a1ccs/cdi_pubmedcentral_primary_
oai_pubmedcentral_nih_gov_6246970
Instructions
You have been assigned to a course group. Access the discussion board for your assigned group —
either Group A or Group B. You can access your group home page by clicking the link above or using the
link in My Groups in the left menu. Open the group discussion board and open the Unit 4 Discussion
Forum.
Initial Post
• Due Sunday
• Write an initial post for your assigned DQ. Your initial post should be 450-600 words
• Post it in your assigned DQ thread. Label the Initial Post with your Last Name in the Subject Line.
Response Posts
• Discussion is open on Monday and closes on Wednesday. See the calendar.
• You must post a response to both DQ 1 and DQ 2 during the discussion.
• Response posts should be 200-250 words, with citations and references Refer to the rubrics!
• Two response posts over the course of the discussion dates (3 days) meet the minimum post
for a B grade.

To advance the discussion, it is important that engagement begins before 10 pm CT for the post
to count for the day and not on the last day or the last minute of the discussion time. Penalties
apply.
Discovery Questions
Discovery Question 1: Diabetes Patient Portal – Health Professionals’ Advisory Group. As a health
informatician, you have been assigned to call a charter meeting of a team of key University Of Illinois
Health System clinical professionals, The Diabetes Patient Portal Advisory Group, to discuss the creation
and implementation of a new patient education portal for diabetic patients. Create the email
announcement, including the meeting agenda for this first virtual meeting. Your email should clearly state
the goals and agenda for this charter meeting.
Discovery Question 2: Diabetes Patient Portal – Patient Advisory Group. As a health informatician,
you have been assigned to introduce a new educational patient portal about diabetes to a group of
enrolled diabetic patients from UI Health System Medical Center Endocrinology Clinic. A beta-site for the
patient portal has is complete and the patient advisory group will review it. Create the email
announcement and agenda for this virtual meeting. Your email should clearly state the goals for this
charter meeting.
================================================================================
Assignment – Discovery Question 1 – 450-600 words
Discovery Question 1: Diabetes Patient Portal – Health Professionals’ Advisory Group. As a health
informatician, you have been assigned to call a charter meeting of a team of key University Of Illinois
Health System clinical professionals, The Diabetes Patient Portal Advisory Group, to discuss the creation
and implementation of a new patient education portal for diabetic patients. Create the email
announcement, including the meeting agenda for this first virtual meeting. Your email should clearly state
the goals and agenda for this charter meeting.
Minute Paper BHIS 503 Communications in Health Informatics Course
2021(5)
????????
QUESTION 1
1. What did you learn about your own skills as a result of the content of this unit?
QUESTION 2
1. The unit organization was excellent.
1. Strongly Agree
2. Agree
3. Neither Agree nor Disagree
4. Disagree
5. Strongly Disagree
QUESTION 3
1. The unit instructions were clear.
1. Strongly Agree
2. Agree
3. Neither Agree nor Disagree
4. Disagree
5. Strongly Disagree
QUESTION 4
1. The unit readings, resources were useful and applicable (textbook, articles, UIC library,
supplemental resources, etc.)
1. Strongly Agree
2. Agree
3. Neither Agree nor Disagree
4. Disagree
5. Strongly Disagree
QUESTION 5
1. How would you change this unit if you were the instructor?
QUESTION 6
1. What was the biggest obstacle for you to complete this unit?
QUESTION 7
1. List one thing you could do to improve your performance in this unit.
QUESTION 8
1. Other feedback?

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