Erin WentleyORLANDO, FL
Summary of Qualifications
Recent college graduate with proven capabilities in employee training, customer relations, and
intercultural communication skills. Demonstrated ability to create visually appealing designs for the
workplace, with strong grammar and editing skills.
AUGUST 2018 – MAY 2022
University of Central Florida, Orlando, FL- Human Communication BA, Art History
College of Sciences, Cumulative GPA: 3.37
JULY 2021 – PRESENT
Walt Disney World Resort, Orlando, FL- Merchandise Associate and Trainer
Operated register to conduct sales transactions
Instructed guests in operating rented mobility
Trained new cast members on location operations
DECEMBER 2016 – OCTOBER 2021
Universal Studios Florida, Orlando, FL- Merchandise Associate
Operated register to conduct sales transactions
Implemented organizational methods whilst stocking perishable items
MAY 2021 – AUGUST 2021
NXLevel Solutions, Lambertville, NJ – Remote Marketing Intern
Created posters and flyers using the Adobe Design Suite
Managed client profiles using LinkedIn Sales Navigator
Worked closely with the marketing team to organize regular email-based newsletters
M AYA B E R N A R D
CUSTOMER SUPPORT AGENT
Enthusiastic and seasoned Customer Service Associate, dedicated to providing
2110 Penny Lane
excellent service with a smile. My experience in the restaurant and hospitality
business makes me a great candidate. I have the ability to make real connections,
work as a leader or team member, and get the job done.
Trainer/Shift Manager, Panera Bread
Aug 2017 — Jul 2020
• Responsible for store maintenance
• Responsible for handling customer complaints
• Running the open and night shift
Inputting beginning and end of day paperwork
Managing employee hours and breaks
Trained new employees
Boost team morale
Achieved 2 promotions
Quick Service Associate, Universal Studios Orlando
May 2021 — Present
Ability to Work in a Group
• Cross-trained for mobility
• Responsible for handling cash, food, and drinks
• Communicating with chefs and cooks for accommodations
• Knowledgeable about current theme parks news
• Handling customer complaints
• Upselling and making reservations
Oak Ridge High School
Aug 2014 — May 2019
Graduated from the Honor Society and was dual-enrolled at Valencia.
AA, Valencia College
Jun 2018 — Dec 2020
Human Communication, University of Central Florida
Jan 2021 — Present
Human Communication with a focus on the business and professional track.
Community Volunteer, UAP
Mar 2018 — Jul 2018
United Against Poverty is a wonderful asset to my community. It is a low-income
grocery store that would take food donations from large companies such as Publix.
During my time volunteering here, my duties were to:
• Create accessibility to the food on the shelves
• Stock, organize and replace food
• Help out new customers
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