On our assembly lines, we were trying to implement a new design that required radically new methods to assemble to the product. At the same time the operators were locked in negotiations with the management for a pay scale review. We had to come up with ways to get the operators to be motivated to start assembling the new designs. In a vehicle assembly line, feedback you get from the operator Is extremely Important when it comes to usability of a product assembly process.
Manufacturing engineers design the processes In their head (especially for products that are not yet physically available for use) and hence need the operators to start using the prototype machines and facilities and start coming out with constructive feedback that lists the Improvements that workers feel will make their life easier and the production quality and volume targets can be met. But when the worker Is disengaged due to other considerations on his mind, coming up with constructive criticisms Is very difficult.
Actually, criticisms were shared of the new facilities and processes but they are shared in a very destructive manner. Here we have a management that is demanding that the workers change their currently comfortable work environment (at least the one which they are now used to) and take up completely new processes which may or may not be beneficial to them while being engaged in a pay dispute. Based on the findings about what drives people, usually when the money is off the table autonomy, master and purpose are the key factors.
The traditional carrot and stick approach may have worked before where the work involved was highly mechanical as there was no thinking necessary due to years of practicing one type of process. But here the workers had to get used to a completely new process and they had to suggest improvements. Management has a target to limit the pay increase while still maintaining morale and motivation for the worker. They had to add incentives within the pay agreement that allowed them some flexibility in the rates while keeping the workers happy.
Motivation Problem By makeover designs. In a vehicle assembly line, feedback you get from the operator is extremely important when it comes to usability of a product assembly process. Manufacturing engineers design the processes in their head (especially for products that are not yet that lists the improvements that workers feel will make their life easier and the production quality and volume targets can be met. But when the worker is criticisms is very difficult. Actually, criticisms were shared of the new facilities and
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