1. Select and “complete” a 15-20 questions Mystery Shopping Questionnaire on-line. Students also have the option to create their “own” Mystery Shopping Questionnaire as well.
I am specifically looking for the type of categories you will select; such as customer service; cleanliness, etc.
Afterwards. mystery shop at your chosen establishment. Remember that you are utilizing a manager’s or entrepreneur’s point of view and you are preparing to present a business report that your VP or CEO will likely see.
Utilizing the information gathered in the questionnaire, create
2. a one to two page report in APA format summarizing your findings, with recommendations for improvement and/or recognition; whatever is applicable to the different areas of your assessment of the business.
3. a PowerPoint Presentation with a minimum of 8 slides, summarizing your findings. Include pictures if possible, do not write paragraphs, use bullets and prepare presentation as if you were presenting to the CEO and senior management team.
It is essential that you use business terms, correct grammar and proofread your presentation and paper for errors. Check resources on how to create a good business PowerPoint presentation – remember you are a business professional.
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