UMGC Achievement Orientation Interview Discussion

Please use the scenario of a healthcare job enviroment when answers these questions.

Achievement Orientation
1. Tell me about the last time you went beyond the requirements of your job to accomplish a
goal or objective.
Situation: What was the situation? How did the need for extra effort arise?
Behavior: Specifically, what steps or action did you take?
Outcome: What was the
outcome? Tell me when this
2. Please describe the
situation that best illustrates your desire to be the best at what you do.
Situation: First, give some background on the situation. What circumstances fueled your
competitive spirit?
Behavior: What actions did you take to ensure your success?
Outcome: What impact did these actions have on your work? How did those around you respond?
Customer Focus
3. Please describe the situation
when you most effectively handled a dissatisfied customer.
Situation: What was the situation? How did you find out that the customer was unhappy?
Behavior: How did you respond to the customer?
Outcome: What was the customer’s reaction? What has happened with the customer since that
4. Sometimes people do not
understand what we are
trying to tell them, so we
need to repeat what we said or try to explain it in a different way. Tell me about the most
difficult time you have had trying to explain something to someone.
Situation: What were you trying to tell them? What obstacles did you face in your communications?
Behavior: How did you overcome these obstacles?
Outcome: How did the people respond to you? What was the outcome of the situation?
5. Describe a situation when a process at work changed as part of a process improvement. How
did you handle it?
Situation: What was the situation?
Behavior: How did you stay committed to completing the task at hand?
Outcome: What was the outcome? Is
there anything you would have done
6. Tell me about a time when you had to pay attention to details to get your work completed
Situation: What details did you have to pay attention to the whole time?
Behavior: How did you pay attention to the minutiae?
Outcome: What were the results?

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