UMGC Achievement Orientation Interview Discussion

Please use the scenario of a healthcare job enviroment when answers these questions.

Name:
Achievement Orientation
1. Tell me about the last time you went beyond the requirements of your job to accomplish a
goal or objective.
Situation: What was the situation? How did the need for extra effort arise?
Behavior: Specifically, what steps or action did you take?
Outcome: What was the
outcome? Tell me when this
happened.
Comments:
2. Please describe the
situation that best illustrates your desire to be the best at what you do.
Situation: First, give some background on the situation. What circumstances fueled your
competitive spirit?
Behavior: What actions did you take to ensure your success?
Outcome: What impact did these actions have on your work? How did those around you respond?
Customer Focus
Comments:
3. Please describe the situation
when you most effectively handled a dissatisfied customer.
Situation: What was the situation? How did you find out that the customer was unhappy?
Behavior: How did you respond to the customer?
Outcome: What was the customer’s reaction? What has happened with the customer since that
situation?
Comments:
4. Sometimes people do not
understand what we are
trying to tell them, so we
need to repeat what we said or try to explain it in a different way. Tell me about the most
difficult time you have had trying to explain something to someone.
Situation: What were you trying to tell them? What obstacles did you face in your communications?
Behavior: How did you overcome these obstacles?
Outcome: How did the people respond to you? What was the outcome of the situation?
Comments:
Responsibility
5. Describe a situation when a process at work changed as part of a process improvement. How
did you handle it?
Situation: What was the situation?
Behavior: How did you stay committed to completing the task at hand?
Comments:
Outcome: What was the outcome? Is
there anything you would have done
differently?
Thoroughness
6. Tell me about a time when you had to pay attention to details to get your work completed
correctly.
Situation: What details did you have to pay attention to the whole time?
Behavior: How did you pay attention to the minutiae?
Outcome: What were the results?
Comments:

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