W11 Interpersonal Communication Analysis

Open this questionnaire and complete it (

Tk questionnaire pd)

Don't use plagiarized sources. Get Your Custom Essay on
W11 Interpersonal Communication Analysis
Just from $13/Page
Order Essay

Next watch the videos and read the pdf below that explain this conflict model

Thomas Kilmann conflict resolution model PDF

https://www.skillsone.com/Pdfs/smp248148.pdf

Thomas Kilmann video explaining the model

http://www.youtube.com/watch?v=w2P9jW4_Q8s

Think of a real conflict you had and in a 300-500 word essay explain how you would solve that same conflict using each of the five modes: Accommodating, Competing, Collaborating, Avoiding and Compromising.

Wk11 Question2

Contains unread posts  Finding Confidence in Conflict | Kwame Christian |

  Kwame teaches us about an alternative way to resolve conflict using compassionate curiosity.  What did you learn from his talk that will help you to solve conflicts with compassionate curiosity?

THOMAS-KILMANN CONFLICT MODE QUESTIONNAIRE
Consider situations in which you find your wishes differing from those of another person. How
do you usually respond to such situations?
On the following pages are several pairs of statements describing possible behavioral responses.
For each pair, please circle the “A” or “B” statement which is most characteristic of your own
behavior. In many cases, neither the “A” nor the “B” statement may be very typical of your
behavior, but please select the response which you would be more likely to use.
When done answering, transfer your answers to the scoring sheet on the last page, and sum
each of the columns.
1. A. There are times when I let others take responsibility for solving the problem.
B. Rather than negotiate the things on which we disagree, I try to stress those things
upon which we both agree.
2. A. I try to find a compromise solution.
B. I attempt to deal with all of another’s and my concerns.
3. A. I am usually firm in pursuing my goals.
B. I might try to soothe the other’s feelings and preserve our relationship.
4. A. I try to find a compromise solution.
B. I sometimes sacrifice my own wishes for the wishes of the other person.
5. A. I consistently seek the other’s help in working out a solution.
B. I try to do what is necessary to avoid useless tensions.
6. A. I try to avoid creating unpleasantness for myself.
B. I try to win my position.
7. A. I try to postpone the issue until I have had some time to think about it.
B. I give up some points in exchange for others.
8. A. I am usually firm in pursuing my goals.
B. I attempt to get all concerns and issues immediately out in the open.
9. A. I feel that differences are not always worrying about.
B. I make some effort to get my way.
10. A. I am firm in pursuing my goals.
B. I try to find a compromise solution.
11. A. I attempt to get all concerns and issues immediately out in the open.
B. I might try to soothe the other’s feelings and preserve our relationship.
12. A. I sometimes avoid taking positions which would create controversy.
B. I will let another have some of their positions if they lets me have some of mine.
13. A. I propose middle ground.
B. I press to get my points made.
14. A. I tell another my ideas and ask them for theirs.
B. I try to show him the logic and benefits of my position.
15. A. I might try to soothe the other’s feelings and preserve our relationship.
B. I try to do what is necessary to avoid tension.
16. A. I try not to hurt the other’s feelings.
B. I try to convince the other person of the merits of my position.
17. A. I am usually firm in pursuing my goals.
B. I try to do what is necessary to avoid useless tensions.
18. A. If it makes the other person happy, I might let them maintain their views.
B. I will let the other person have some of their positions if they let me have some of mine.
19. A. I try to get all concerns and issues immediately out in the open.
B. I try to postpone the issue until I have had some time to think it over.
20. A. I attempt to immediately work through our differences.
B. I try to find a fair combination of gains and losses for both of us.
21. A. In approaching negotiations, I try to be considerate of the other person’s feelings.
B. I always lean toward a direct discussion of the problem.
22. A. I try to find a position that is intermediate between mine and another person’s.
B. I assert my wishes.
23. A. I am often concerned with satisfying all my wishes.
B. There are times when I let others take responsibility for solving problems.
24. A. If the other’s position seems important to them, I would try to meet their wishes.
B. I try to get the other person to settle for a compromise.
25. A. I try to show the other person the logic and benefits of my position.
B. In approaching negotiations, I try to be considerate of the other person’s wishes.
26. A. I propose a middle ground.
B. I am nearly always concerned with satisfying all my wishes.
27. A. I sometimes avoid taking positions that would create controversy.
B. If it makes the other person happy, I might let them maintain their views.
28. A. I am usually firm in pursuing my goals.
B. I feel that differences are not always worth worrying about.
29. A. I propose middle ground.
B. I feel that differences are not always worth worrying about.
30. A. I try not to hurt the other person’s feelings.
B. I always share the problem with the other person so that we can work it out.
SCORING THE THOMAS-KILMANN CONFLICT MODE QUESTIONNAIRE
Competing Collaborating
Compromising
Avoiding
Accommodating
(Problem
(Forcing)
(Sharing)
(Withdrawal)
(Smoothing)
Solving)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
A
B
A
B
A
A
B
B
A
B
A
B
A
A
A
B
B
B
A
A
A
B
B
A
A
A
B
B
A
B
B
A
A
A
B
B
A
B
A
B
A
A
Competing
(Forcing)
A
A
B
B
A
B
A
B
A
B
B
B
A
B
B
A
B
B
Total the number of letters circled in each column.
Collaborating
Compromising
Avoiding
(Problem
(Sharing)
(Withdrawal)
Solving)
A
Withdrawing
(Smoothing)
THOMAS-KILMANN CONFLICT MODES: Interpreting Your Scores
Your profile of scores indicates the repertoire of conflict handling skills that you possess and use in conflict situations. One of the most often asked questions is
“What are the right answers?” In this type of test, there are no “right” answers. All five modes of handling conflict are useful in various situations, and each
represents a set of useful social skills. The effectiveness of any handling of conflict depends on the requirements of the conflict and the skill that is employed.
Each of us is capable of using all five conflict modes, and none of us can be characterized as having a single rigid style of dealing with conflict. However, because
of personality traits or by habit, individuals tend to use one or two modes at a greater frequency than the others.
Description
Competitive
“The Shark”
Sharks force others to
accept their way,
oblivious to needs or
feelings of others.
Sharks believe conflicts
are settled by one
person winning and one
person losing. Sharks
want to win and will
fight at any cost to do
so.
“Might makes right.”
Collaborative
“The Owl”
Owls confront openly
and fairly. Optimistic
about conflict, Owls are
committed to their
personal goals and to
others goals. Owls
begin discussion by
identifying openly the
wishes of both, and are
never satisfied until a
solution is found that
satisfies both. “
“Two heads are better
than one.”
Compromising
“The Fox”
Foxes compromise. A
fox will give up some
goals if you’ll give up
some of yours. The Fox
is similar to the Owl,
but less optimistic
about conflict bringing
an improved
relationship.
“Split the difference.”
Avoiding
“The Turtle”
Turtles believe it’s
hopeless to try to
resolve conflict and
avoid people and issues
that may cause conflict.
The turtle feels helpless
in reaching personal
goals and refuses to
cooperate with others
in reaching theirs.
“Leave well enough
alone.”
Motto
Conflict with this type
might feel like . . .
Accommodating
“The Teddy Bear”
The Teddy Bear
soothes. More than
anything else, Teddy
Bears want others to
like and accept them.
Teddy Bears are quick
to accommodate to
others and to ignore
their own needs
because they believe
asking others to meet
personal needs will
harm the relationship.
“Kill your enemies with
kindness.”
While you’re talking,
Sharks are thinking of
the next argument to
defeat you.
When Owls talk, they
may come on strong,
but when you talk, they
are listening carefully
and sympathetically.
When Foxes are talking,
they’re diplomatic but
persuasive. When you
talk, the Fox is trying
hard to figure out some
compromise.
Turtles neither talk nor
listen. You seldom will
get a chance to discuss
the issues.
When Teddy Bears talk,
everything sounds just
fine. When you talk,
they’re listening and
agreeing with
everything you say.
Conflict Style
Competing “Shark”
Collaborative “Owl”
Compromising
“Fox”
Avoiding “Turtle”
Accommodating
“Teddy Bear”
Situations where appropriate
1. Issue is trivial
2. Speed by decision is needed
3. Unpopular course of action is implemented
4. Necessary to overcome assertive
subordinates
5. Unfavorable decision by the other party
may be costly to you
6. Others lack expertise to make technical
decision
7. Issue is important to you
Situations where inappropriate
1. Issue is complex
2. Issue is not important to you
3. Both parties are equally powerful
4. Decision does not have to be made
quickly
5. Subordinates possess high degree
of competence
1. Issues are complex
2. Synthesis of ideas is needed to come up
with better solutions
3. Commitment is needed from other parties
for successful implementation
4. Time is available for problem solving
5. One party alone cannot solve the problem
6. Resources possessed by different parties
are needed to solve their common
problems
1. Task or problem is simple
2. Immediate decision is required
3. Other parties are unconcerned
about outcome
4. Other parties do not have problem
solving skills
1.
2.
3.
4.
Goals of parties are mutually exclusive
Parties are equally powerful
Consensus cannot be reached
Integrating or dominating style is not
successful
5. Temporary solution to a complex problem
is needed
1. One party is more powerful
2. Problem is complex enough to
need problem-solving approach
1. Issue is trivial
2. Potential dysfunctional effect of
confronting the other part outweighs
benefits of resolution
3. Cooling off period is needed
1. Issue is important to you
2. It is your responsibility to make
decisions
3. Parties are unwilling to defer, issue
must be resolved
4. Prompt attention is needed
1. You believe that you may be wrong
2. Issue is more important to the other party
3. You are willing to give up something in
exchange for something from the other
party in the future
4. You are in a position of weakness
5. Preserving relationship is important
1. Issue is important to you
2. You believe that you are right
3. The other party is wrong or
unethical

Achiever Essays
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.

Live Chat+1(978) 822-0999EmailWhatsApp

Order your essay today and save 20% with the discount code RESEARCH