Business Writing Assignment 5: Résumé
For this assignment, you will prepare a résumé that targets a specific employer and position.
Study Figure 18.4 on page 534 in your textbook for a good example and discussion of a résumé that positions a job applicant for an ideal opportunity.
~ Customer Service Representative ~
Summary Profile
Versatile, Business-oriented and Professional, equipped with excellent customer service and quality assurance skills with 20 + years of experience in a fast-paced office environment providing clerical support and operational assistance to support staff needs. Diplomatic communicator, possessing an exceptional work ethic with a decisive nature necessary to manage independent work. Interested in pursuing service-oriented roles within a corporate environment to utilize transferrable skills acquired from previous experience & to gain additional experience to progress in my career.
Education
Human Resource Management | Currently enrolled (1.5 yrs.) ▪
University of West Alabama, Livingston, AL
Associate of Applied Sciences | Standard Course Requirements ▪
Wallace Community College, Selma, AL
Work Chronology
Sr. Customer Service Representative
Alabama Power 08/2011 – Present
· Manage and handle customer accounts, which includes processing applications & payments, making arrangements as well as making adjustments if needed, collect deposits, and initiative service requests.
· Achieve good customer service relations face to face & by answering incoming calls in a prompt, courteous and efficient manner ensuring that customers are properly served, and issues are promptly handled.
· Provide office and administrative support that includes: iNovah, SOX, front line support, research payments, Oracle, cash management, special agreements, WFM’s, customer service pledges, company use accounts, transfer of payments, audit SOX files for business office, accounts receivable, copying and printing, and record keeping to assist with the flow of daily operations directly reporting to the Office Manager.
· Provide assistant to Appliance Sales when needed.
· Add customer value and satisfaction by effectively promoting company products and services.
· Maintain top sales goal for several consecutive months.
Customer Service Representative
NCO Financial 03/2008 – 04/2009
· Opened and maintained customer accounts by recording account information.
· Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Maintained financial accounts by processing customer adjustments due non-payment and reinstating service.
· Recommended potential products or services to management by collecting customer information and analyzing customer needs.
· Contributed to team effort by accomplishing related results as needed.
Customer Service Representative
Wal-Mart 03/2001 – 03/2008
· Assisted customers with cashing checks, money transfers, various complaints, and buying stamps.
· Responsible for making deposits, loans, and processing register bags.
· Provided help when needed to the Customer Service Managers (CSM).
Technical Acumen
Microsoft Office (Excel, PowerPoint, Word, Outlook, and Access); Internet; Email