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Formal Written Communication Formats
Written and E-Correspondence Reports and Proposals

Phase 3 DB
What are some of the considerations that will apply when relaying the bad news message?
For notification, what channel ? Why?
Direct or indirect? Why?
Evidence
Close the meeting
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Phase 3 DB – cont’d
Research the topic; two sources are a CTUO requirement
400+ words
Two reply posts, each 100+ words
Check the grading rubric under Student Expectations!
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Phase 3 IP
Components and characteristics of
Bad news messages
Good news messages
Routine request messages
How to deliver effectively in writing?
1 example of each message
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Phase 3 IP – cont’d
Write this in light of your chosen topic; the messages should exemplify your topic
Research the topic; two sources are a CTUO requirement
Incorporate these 3+ “messages” slides into your current PowerPoint (before the conclusion, after the Key points slides)
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Phase 3 IP – cont’d
“Enough” words in the notes to fully explain your slide
Check the grading rubric under Student Expectations!
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Phase 3 resources
PowerPoint reminders

http://media.baruch.cuny.edu/faculty/jbelland/powerpoint/slide2.htm

http://it.chass.ncsu.edu/training/MSPowerPoint/Tips/tips.html

http://www.cheney268.com/training/powerpoint/powerpointtips.htm

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Chapter 9 Contemporary Communication Process
Contemporary Communication Model
Ethics and Communication
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Chapter 10 The Rhetorical Triangle
The Speaker: Source of the Message
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Speaker
Audience
Situation (Purpose + Physical Location)
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Chapter 15 Visual Aids
Graphics and Images
Whiteboards
Visual Aid Style
Fair Use Rules
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Introduction
Communication is very vital to the progress and success of any organization and therefore the presence of any barriers to it should never be overlooked or ignored.
Communication barriers should be dealt with immediately they appear as they can hinder the progress of a firm.
In this presentation, the main point of discussion is on the communication problems in firms
Thesis
Communication problems are some of the commonly known hindrances to the success of most organizations and therefore, they must be addressed effectively.

Communication has always been a determinant of any firm’s success. However, communication barriers seem to be the norm of most firms as they neglect communication and its impact on communication. This often leads to failure of most of these organizations. This presentation is an overview of some of the communication problems that may arise in firms and the effects that this may have on the firms in terms of productivity and turn over rates.
Thesis statement
Communication problems are some of the commonly known hindrances to the success of most organizations and therefore, they must be addressed effectively.
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Analysis of the audience
It consists of business managers for small, and large and public and private firms.
Business managers are responsible for planning and duties delegation in the firm
They also keep the firm’s financial records and are therefore aware of any progress or stagnation in the business.
Managers should therefore have relevant skills in order to conduct management tasks well. Therefore, education qualifications are a prerequisite to getting a position in the management of any large firm (Guffey & Loewy, 2011).
Communication effectiveness should be the concern of business managers
Communication effectiveness is what determines an organization’s success by a great deal
Effective communication helps by reducing the turnover of employees,, increasing production, and faster goal achievement.
Lack of effective communication often costs the firm in terms of inefficiency in duty delegation, production is affected negatively and also the turn over rates go down.
With effective communication, productivity increases due to the availability of specific call to action.
With communication problems, firms can lose important clients and customers and therefore lose in terms of sales volume and profitability
Managers need to come up with tools for communication so that they can identify communication needs faster (Luecke, 2004).

ANALYSIS OF THE AUDIENCE
Most of my audience will consist of business managers who work for both small and large and public and private organizations. Most of the business managers share the same characteristics. Business managers are bestowed with a duty of planning and delegating business functions to a wider scale. Business managers often supervise the progress of the workers and provide delegation to the work and duties of every employee. In addition, they also keep records of the organization such as the financial statements and other records that show progress for the business existence. Every business manager requires skills and experience that would help them to lead the organization or the business that they control. For small business, the managers should have at least tertiary education on the effective management functions. However, in large organizations, it is an obligation to have a university degree in the field to manage. This helps to give the business managers the skills and the ability to conduct management functions in business (Guffey & Loewy, 2011).
Business managers should be concerned with communication in their firms. This is because communication is the center of business. Effective communication helps to increase efficiency in business. A business with effective communication is often characterized with decreased turnover rates, high production and achievement of its goals and objectives. Business managers should be concerned with identification of communication problems so as to help in the improvement of success chances. When managers fail to identify the communication problems in the workplace, it leads to low turn over rates; inefficiencies in delegation of duties and even issues in overall performance in management often do arise. Removal of all barriers to communication helps to remove all kinds of misconceptions that might arise and prevent smooth flow of information. Misconceptions are very dangerous for the survival of business. Managers should therefore understand all the problems that prevent effective flow of information in the workplace.
Effective communication increases the chances for parties to engage in increasing productivity through specific call to action. The problems of communication can worsen the customer relationships thus prevent the organization from having effective productivity. Managers have the obligation to spend too much of their time communicating to their customers thus increasing efficiency and flow of information. In order to improve productivity, it is essential to develop effective communication tools for identification of all the communication needs in the organization (Luecke, 2004).
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Purpose for the presentation
It seeks to address issues of communication in the workplace by placing emphasis on why this is important
Good flow of information can only exist when the firm understands communication barriers and how to deal with them
With poor communication, completion of projects takes time
Understanding communication helps managers to understand the direction and flow of information (Ober, 2009).

The main aim of this presentation is to help business managers identify communication problems in their workplace and develop solutions for the communication problems. Communication is very essential for the existence of the business. Understanding communication problems helps to remove all problems that prevent smooth flow of messages from the sender to the final receiver. Moreover, it is important to understand that communication problems prevent completion of projects in the specified period. Understanding of communication also helps managers to understand the direction and the flow of information. The presentation will therefore help managers to identify effective ways that will help to improve the identification of information flow within a business (Ober, 2009).
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Purpose for the presentation
Business managers should be able to understand their customers better and to learn how to communicate with them effectively
Poor communication in the business entails poor listening skills
Lack of trust leads to poor communication especially from top to bottom or from bottom to the top

It is the ability of the business managers to understand their customers and use good voices to highlight their issues. In addition, poor listening skills are also part and parcel of poor communication in business. The business owners are advised to listen to the needs of their customers since they are the king when it comes to business. Moreover, lack of trust is also another problem that leads to poor communication within a business. This is because the business owners are concerned with knowing the truth about the message deliverance within a business. Therefore, the main intention of the presentation is to help business managers identify the problems and the barriers that prevent effective communication in the workplace. This will help them to develop solutions that will help solve problems that have risen in business.
 
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Conclusion
Most of business failure in firms occurs due to communication problems and lack of understanding
Seventy five percent of organizations are said to have poor channels of communication according to research by Harvard University.
In order to improve productivity in the firm, communication should be aligned well and any barriers to it addressed.
Therefore, firms should focus on improving communication if they aim at performing their activities with efficiency and effectiveness.
To gauge the level of communication effectiveness in your firm, ask yourself this; How soon do you know of any changes in the company that affect you? For example, how long does it take for you to know of a scheduled meeting between you and your immediate boss?

CONCLUSION
Many business organizations fail to succeed due to communication barriers. A research carried out by Harvard university students in the faculty of business shows that 75% of business organizations have poor communication channels. This leads to poor performance and even productivity which is below the expected. Some of the barriers to effective communication within business include using the wrong channels of communication to other people. The sender of the message should have the ability to understand the needs of the receivers and delegate effective messages through the appropriate channels. Poor communication arises from using the wrong channels to send and even receive messages between people. This paper provides effective solutions to problems leading to poor communication in business organizations.

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References
Guffey, M. E., & Loewy, D. (2011). Business communication: Process & product. Mason, OH: Thomson South-Western.
Luecke, R. (2004). Business communication: [authoritative answers at your fingertips]. Boston, Mass: Harvard Business School Press.
Ober, S. (2009). Contemporary business communication. Boston: Houghton Mifflin Company.