Help with Business Administration the Only source for this assignment is Administrative Management Second Edition Ferreira,EJ Erasmus,A.W.& Groenewald,D.(ed.)2009 Cape Town: Juta
Student Number:
–
Module 4 – FORMATIVE ASSESSMENT
Learner Full Names:
Surname:
CHAPTERS 1– 6
Only fill in your answers in the provided columns to the right hand side of the pag
e
.
Question 1:
Indicate under which management function each of the following tasks fall. Write down the corresponding
letters (
e.
g.
a / b & c/ d, f & h, et
c.
) in the answer column.
a.
b.
c.
d.
e.
f.
g.
h.
Communicating
Budgeting
Develop assessment procedures
Developing goals and objectives
Motivating
Taking corrective action
Designing methods and procedures
Drawing up job descriptions
Nr:
1.1
1.2
1.3
1.4
Management functions:
PLANNING
ORGANISING
LEADING
CONTROL
Total question 1
Your
Answers
:
/8
Question 2:
Choose the CORRECT answer by selecting a or b.
Nr:
2.1
Statement or question:
A system is a series of subsystems consisting of …
a)interrelated methods or
b)interrelated procedures.
An information system will be technically feasible if …
a)its components exist or can be developed with available tools or
b)the benefits outweigh the costs over the life of the system
The office layout chart is used for ….
a)developing efficient systems and for simplifying the work process or
b)visualising and improving workflow
TPS are business systems that serve the … level of the organisation.
a)Management or
b)Operational
A DSS is a business systems that serves the … level of the organisation.
a)Management or
b)Operational
Total question 2
:
Your
Answers
2.2
2.3
2.4
2.5
/5
Student Number:
–
Question 3: Indicate if the following statements regarding control are true or false:
Nr:
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
Statement or question:
It is easy to control the influence of information that is distributed.
The communication pattern in an organisation is determined by the nature of the
organisational structure.
The filtering of information can assist management to develop a complete picture of a
particular situation.
Decentralised document management refers to the situation where an organisation
entrusts the ownership of document management to a group of individuals.
Knowledge management encompasses the management of information and the
management of people.
Lateral communication occurs between departments across different levels of authority.
Horizontal channels of communication are formal if they follow prescribed organisational
paths.
Paralanguage refers to the development of jargon used by specialists.
As a manager you should not try to get rid of the grapevine.
When people listen selectively they concentrate on what they themselves want to say
and interference takes place with regard to what is being heard.
Ethnocentrism may cause someone to address others in ways that alienate them.
Organisational communication is a process that mainly consists of written messages and
is at the heart of the administrative environment.
Your
Answers
Total question 3
/12
Question 4:
Choose the correct words from the list below (a, b, c, d or e) to complete
statements
4.1
to
4.5
:
a.
b.
c.
d.
e.
paraphrasing
goals and attitudes
non-verbal cues
feedback
purpose
Guidelines for effective communication:
Nr:
4.1
4.2
4.3
4.4
4.5
Statement or question:
Part of good message planning is considering the … of those who will receive the mes-
sage.
Before you send a message, ask yourself what the … of the communication is.
The recipient of a message considers both the words and … that make up a message.
When you state back to the source what you think you are hearing it is called …
You have to ask for … to ensure that the recipient understands the message you wanted
to get across.
Your
Answers:
Total:
/5
Student Number:
–
Question 5:
Read each statement carefully then state true or false in the space provided.
Electronic communication channels
Nr:
5.1
5.2
5.3
Statement or question:
Coaxial cables are used for voice and data communication over standard-grade
telephone lines.
Twisted wire is used to transmit analogue phone conversations but can also be used
for data communication.
All types of communication (voice, data and video) can be transmitted by optical
networks
A microwave travels only in a straight line and the sending and receiving antennas
have to be located in a precise line of sight. Even a small variance can cause an
interruption of service.
Bluetooth is useful for creating large personal area networks, using low-power radio-
based communication.
A bus network consists of a central host computer linked to a number of computers by
a single circuit made of coaxial cable.
LANs are used to share as many as possible computers and peripheral devices in a
limited distance.
WANs may consist of a variety of cable, satellite and microwave technologies that are
used to connect computer devices, usually in one building or several buildings in close
proximity.
An intranet sets up communication channels between an organisation and its
customers and suppliers, usually more selective than an internet site.
An intranet is a smaller, local version of the internet where the organisation’s working
information is shared among its management and employees.
Total question 5
Total chapter 1-6
Nr:
5.1
5.2
5.3
Your
Answers
5.4
5.4
5.5
5.6
5.7
5.5
5.6
5.7
5.8
5.8
5.9
5.9
5.10
5.10
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Student Number:
–
Module 4 – FORMATIVE ASSESSMENT
Learner Full Names:
Surname:
CHAPTERS 7– 11
Only fill in your answers in the provided columns to the right hand side of the page.
Question 1: Choose the appropriate seating arrangement for the descriptions listed below
in 1.1—
1.5
. Select only one option from the list below for each description and write down the
corresponding letter (a/b/c etc.) in the answer column.
Seating arrangements for meetings
a.
b.
c.
d.
e.
Satellite
Classroom
Rectangular
Circular
U-shape
Nr:
1.1
1.2
1.3
1.4
1.5
Statement or definition:
Used when most of the information is one-way (leader to audience)
Most commonly used for formal meetings, with chairman at the head of the table, farthest
from the door.
Useful for training sessions and group work.
Desirable for larger meetings because it allows each attendee to see all other meeting
participants.
More informal and encourages equal sharing of information and leadership functions.
Your
Answers:
Total question 1
/5
Question 2: Choose the CORRECT answer by selecting a or b.
Nr:
2.1
Statement or question:
A vision statement outlines …
a)the reasons for the existence of the organisation.
b)what the organisation wants to be, providing a source of inspiration.
The functional managers are responsible for …
a)allocation of resources or
b)programming and scheduling of daily activities of their sections.
A Gantt chart is a scheduling device where the manager can view at a glance …
a)All the tasks that he has to complete for that day
b)Day by day lists of jobs that are to be completed.
A project that has to be completed within the next week will fall in the … quadrant of
the time management matrix.
a)necessity (I) or
b)Quality & leadership (II)
Without … of command, conflicting demands and priorities from multiple managers can
create problems.
a)chain
b)unity
Nr:
2.1
Your
Answers
2.2
2.2
2.3
2.3
2.4
2.4
2.5
2.5
.
Total question 2
/5
Question 3: Choose the term from the list below, that best matches each explanation that
follows from 3.1-3.10. Write down the corresponding letter (a/b/c etc.) in the answer column:
Meeting terminology:
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
Constitution
Private meeting
Addendum
Ad hoc committee
Public meeting
Consensus
Motion
Verbatim
Co-opt
Adjournment
Nr:
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
Definition or Statement
A meeting which members only may attend.
An addition.
A group of people with a specific task.
A meeting that can be attended by anyone.
A proposal or suggestion at a meeting.
Declaration that a meeting is closed before all the topics on the agenda have been covered,
with the intention of resuming discussion within a short period of time.
To reach agreement.
Set or list of rules to control the activities of an organisation.
Word for word.
To be appointed as a new member onto a committee.
Total question 3
Your
Answers:
/10
Read each statement carefully then state true or false in the space provided.
Nr:
4.1
4.2
4.3
4.4
4.5
Statement or question:
Control is the final step in the management process.
The main instrument used to control an organisation’s human resources is
performance management.
The contemporary way of setting budgets is in a top-down fashion.
Reporting is part of measuring actual performance in the control process.
Once the cycle of the control process is completed, setting standards becomes the
next starting point of the next cycle.
Total question 4
Total chapters 7-11
TOTAL: FORMATIVE MODULE 4
/5
/25
/65
Your Answers
Question 4:
