NUR2832 Section 17 Leadership and Professional Identity
Mod 6 Discussion – Role in Conflict Management
Discussion Topic
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Activity Time:
3 hours
Directions: part 1
Role in Conflict Management
As a nurse leader or manager, you are responsible for conflict management.
First Post
Describe how you would handle a conflict between two nurses on the unit. Include how you would meet with each nurse and how you will document the situation. Is there anyone else you would ask for assistance and how you would identify if the conflict has been resolved or you need to escalate to your supervisor.
Part two Reply Post
Respond to at least one of your peers. Expand on your peer’s ideas.
Note:
· “Expand on your peer’s ideas” needs more than 1 – 2 sentences for an acceptable reply.
· If you refer to a website or article, be sure to cite it in APA format. This prevents plagiarism and allows your fellow students to review the cites and increase the class knowledge base.
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17 hours
ago, at 10:03 PM
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To handle conflict in the workplace, I like to use “Crucial conversations”. A crucial conversation is a conversation in which stakes are high, opinions may differ, and emotions may run strong. These are not always easy conversations to have, but it allows us to explain issues with the person and work together to come up with a solution. It is important to be upfront and honest during these conversations, but you also need to be careful with the language you use so that the other party does not feel attacked or blamed for the issue.
If I needed to handle conflict between two nurses on my unit, I would talk to them both individually first. It is good to hear both sides of the story to see where similarities and discrepancies are. I would then offer to mediate a conversation between the two nurses, creating a safe space for open communication and problem solving. If the conversation did not go well or the issue was left unresolved or even escalated, I would reach out to the unit supervisor or human resources for further assistance. A few days or a week or so after the initial conversation happened, I would want to reach out to both parties and follow up with them. I would want to make sure that they are on good terms and that the situation was handled professionally, and that they will continue to work together in a professional manner. It is not easy to continue to work with people on a daily basis when you have ongoing issues with each other.
Weiss, S. A., & Tappen, R. M. (2019). Essentials of Nursing Leadership & Management (7th Edition). F. A. Davis Company. https://ambassadored.vitalsource.com/books/9780803699939
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