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Assignment 2: Discussion—Competitive Advantage and Globalization

Competitive advantage implies the creation of a system that has a unique advantage over competitors. With the advent of globalization, the competition has become stronger and can be located anywhere in the world. The idea behind competitive advantage is to create customer value in an efficient and sustainable way. One approach to address this issue would be the use of resource-based theories of competitive advantage.

Resources are not simply raw materials but include all the inputs, such as intellectual capital, necessary to produce a good or service. Consider this as you address globalization strategies for Fortune 500 firms in this assignment. Be mindful of constraints, such as transportation costs and cultural barriers, as you complete this assignment.

Review the article “Resource-Based Theories of Competitive Advantage: A Ten-Year Retrospective on the Resource-Based View” by J. B. Barney from the readings for this module.

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Based on your analysis of this article and other readings for this module, respond to the following:

· Explain how resource-based competitive advantage drives globalization strategies for Fortune 500 firms.

Substantiate your response with properly cited examples. Write your initial response in 300–500 words. Apply APA standards to citation of sources.

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Urban Education

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DOI: 10.1177/0042085910377290

2010 45: 560Urban Education
H. Richard Milner IV and F. Blake Tenore

Classroom Management in Diverse Classrooms

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Urban Education
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1Vanderbilt University, Nashville, TN

Corresponding Author:
H. Richard Milner, Box 330, Peabody College, 230 Appleton Place, Nashville, TN 37203-5721
Email: rich.milner@vanderbilt.edu

Classroom Management
in Diverse Classrooms

H. Richard Milner IV1

and F. Blake Tenore1

Abstract

Classroom management continues to be a serious concern for teachers and
especially in urban and diverse learning environments. The authors present
the culturally responsive classroom management practices of two teachers
from an urban and diverse middle school to extend the construct, culturally
responsive classroom management. The principles that emerged in this
study included the importance and centrality of teachers’ (a) understanding
equity and equality, (b) understanding power structures among students,
(c) immersion into students’ life worlds, (d) understanding the Self in relation
to Others, (e) granting students entry into their worlds, and (f) conceiving
school as a community with family members. The authors conclude the
discussion with implications for teachers and researchers.

Keywords

classroom management, diversity, teaching, learning, urban, race, culture,
equity, discipline

This study is shaped by the convergence of classroom management and
diversity—two aspects of teaching that are repeatedly named as areas of con-
cern among all teachers and especially new teachers (Melnick & Meister,
2008; Milner, 2006a; Monroe, 2006). The social context of teachers’

Articles

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Milner and Tenore 561

work—that is, the type of learning environment in which they teach—also
can serve as a critical area of concern for teachers. Consequently, teacher
concerns about classroom management are sometimes exacerbated in urban
settings, where students’ languages, experiences, ethnicities, religions, and
abilities may be highly diverse and may or may not be shared by the teacher
(Milner, 2006a, 2008). In this article, we present the classroom management
approaches of two teachers from an urban and diverse middle school. We attempt
to extend the construct, culturally responsive classroom management, con-
sidering the ethnic background of the teachers and students in the study as
well as the context. We conclude the discussion with implications for future
practice and research on classroom management and diversity.

Weinstein, Tomlinson-Clarke, and Curran (2004) reminded us that “the
literature on classroom management has paid scant attention to issues of cul-
tural diversity” (p. 26), and the literature on diversity has focused limited
attention to classroom management. Our stance is that matters of classroom
management, instruction, learning, and diversity are almost inseparable.

We have observed three salient trends in the literature that has focused on
diversity and classroom management:

• the terms and constructs used to elucidate, study, and conceptualize
classroom management and diversity vary;

• the populations—that is, the racial and ethnic identities of the
students—studied in this literature extend beyond Black and White
to include a range of culturally and racially diverse students; and

• the contexts—that is, the locations in which these studies take
place—vary in the literature regarding classroom management and
diversity.

In regard to the terms and constructs employed in these studies, Monroe
(2006) conceptualized a “discipline gap” (p. 164) in her discussion of class-
room management and diversity. Moreover, she stressed the need for teach-
ers to develop “culturally specific disciplinary techniques” (p. 165), particularly
with culturally and linguistically diverse learners. Hammond, Dupoux, and
Ingalls (2004) conceptualized what they called “culturally relevant classroom
management strategies” (p. 3) while Weinstein, Curran, and Tomlinson-Clarke
(2003) termed their construct “culturally responsive classroom manage-
ment” (p. 269).

Regarding an emphasis on populations, the Hammond et al. (2004) study
focused on American Indian students, and researchers have attempted to cap-
ture effective classroom management strategies with Navajo middle school

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562 Urban Education 45(5)

students (McCarthy & Benally, 2003) as well as American and Korean students
(Shin & Koh, 2007). Contexts studied with a focus on classroom management
include urban schools (Shin & Koh, 2007), highly diverse settings (Milner,
2008), and researchers have even examined classroom management tech-
niques in prisons with incarcerated adult students (Shobe, 2003).

Indeed, what has become increasingly clear in this line of scholarship is
that researchers do not necessarily agree on the constructs used to conceptu-
alize classroom management. Moreover, the diversity of racial and ethnic
populations studied implies that researchers believe that the identities of those
in classrooms (teachers and students) are central to capturing the essence of
complexity in classroom management. In addition, researchers seem to believe
that attention should be placed on the contexts of classroom management
because the settings provide important information for the kinds of experi-
ences teachers and students have in their practices. The discussion shifts at
this point to a more comprehensive look at the literature on classroom man-
agement and diversity.

Literature on Classroom Management
and Diversity
From our review of the literature, three important themes emerged regarding
classroom management and diversity: (a) classroom management and refer-
ral patterns, (b) teachers and students’ (dis)connections, and (c) institutional
and systemic barriers to classroom management.

Classroom Management and Referral Patterns
A first theme that has emerged from our review of the literature on classroom
management and diversity focuses on referral patterns, particularly on pat-
terns of those students from diverse1 backgrounds. The findings in the litera-
ture are straightforward; most disciplinary referrals originate in the classroom
and more times than not, the referrals are for students of color and students
from lower socioeconomic backgrounds. The literature suggests that there
are some inconsistencies between the rules or the culture of power (Delpit,
1995) and some students’ ways of knowing and conducting themselves.
Consequences of disciplinary referrals and the inconsistencies between
teacher/school expectations and student behavior are reduced access and
opportunity to learn. Students’ academic achievement and opportunities to
learn suffer when they are not in the classroom.

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Milner and Tenore 563

Davis and Jordan (1994), for instance, found a direct connection between
and among classroom management, the curriculum,2 and instruction. The
researchers analyzed data from the National Education Longitudinal Study of
1988 administered by the National Center for Educational Statistics. The
researchers employed a two-stage, stratified, random sample of 25,000 eighth
graders in 1,000 schools across the country. Davis and Jordan reported a con-
nection between discipline, classroom management, and Black male achieve-
ment in middle schools. The researchers explained that “the time teachers
spend handling disciplinary problems is time taken away from instruction”
(p. 585) and students’ achievement suffers. Instead of spending time on
instruction, teachers spend much of their time attempting to discipline and
“control students.” Clearly, when students are not in the classroom because of
disciplinary approaches and policies that put the students out of the class-
room, such as suspension and expulsion, students suffer academically.

Skiba, Michael, Nardo, and Peterson (2002) analyzed disciplinary records
of 11,001 students in 19 middle schools in a large, urban, Midwestern public
school district during the 1994-1995 school year. Skiba et al. reported a “dif-
ferential pattern of treatment, originating at the classroom level, wherein
African American students are referred to the office for infractions that are
more subjective in interpretation” (p. 317). In other words, if an African
American student “talks back” or “mouths off” to a teacher, the teacher may
interpret this behavior as completely disrespectful and intolerable. The stu-
dent may be behaving in this way due to peer pressure—not wanting friends
to see him or her as weak. Disrespect or malice may not be the impetus for
the student’s actions. Rather, the student may be trying to “survive” and not
engender ridicule from his or her classmates.

Another example of how teachers’ subjective interpretations end in stu-
dents’ referral occurs when Latino/a students joke with a teacher after the
teacher has attempted to correct some behavior; the teacher may misinterpret
that behavior as being defiant or rude. The student, however, may use a joke
at home with his or her parents to show that “there are no hard feelings” on this
student’s part. Teachers may find such behavior unacceptable and inexcusable—
thus, an inaccurate interpretation is applied in the situation, and ultimately
students suffer the negative repercussions. Teachers and students do not
ascribe the same meanings and intentions to student behavior, and this incon-
sistency contributes to the alarming referral patterns discussed herein.

The Skiba et al. (2002) study pointed out that students of color, and particu-
larly African American students, overwhelmingly received harsher punishments
for misbehavior than did their White counterparts. As an example, the authors

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564 Urban Education 45(5)

described a fistfight at a high school football game in Decatur, Illinois that
resulted in the superintendent’s recommendation that all seven of the African
American students involved be expelled from school for 2 years. Apparently, in
the same district, weapons were used in a fight involving White students and
less severe punishment was imposed on those students. Skiba et al. asserted,

Fear may . . . contribute to over-referral. Teachers who are prone to
accepting stereotypes of adolescent African American males as threat-
ening or dangerous may overreact to relatively minor threats to author-
ity, especially if their anxiety is paired with a misunderstanding of
cultural norms of social interaction. (p. 336).

Skiba, Peterson, and Williams (1997) reported the findings of two studies
in two Midwestern cities. One study was conducted across several middle
schools and the other in a single school. The researchers analyzed archival
disciplinary referral data to determine the reasons reported for referrals, the
circumstances under which the decision was made, the various disciplinary
responses, and the rate of suspension, in addition to other issues surrounding
the disciplinary incident. In both studies, the results revealed that office refer-
rals were not a consequence of a threat of safety but “those that indicate
noncompliance [insubordination] or disrespect . . . about 40% of all students
receive at least one office referral in the middle school during the school
year” (p. 295). Moreover, these two studies (as reported by Skiba et al., 1997)
showed a pattern of disproportionality “in the administration of school disci-
pline based on race, SES, gender and disability” (p. 295). Students were not
referred because they caused a threat to themselves, the teacher, or their
classmates. This point is not to suggest that when students are not causing
harm or threat to safety that they are not jeopardizing learning opportuni-
ties in the classroom. Indeed, students’ “misbehavior” and “disruption”
can need to be corrected for learning to occur. However, teachers may read-
ily resort to office referrals for matters that they can (and should) be able to
handle through responsive classroom management strategies without deny-
ing students’ access to learning opportunities because, again, when students
are not in the classroom, they are missing important learning opportunities
that will undoubtedly influence their academic and social performance and
achievement. Moreover, the teacher himself or herself may precipitate in the
misbehavior. Too often students are looked on as the sole problem when
teachers actually contribute to the conflicts that occur in the classroom; con-
sequently, referrals persist.

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Milner and Tenore 565

Skiba et al. (1997) summed up their findings suggesting,

Both of the current studies found overrepresentation of low SES
students, males, and special education students in terms of both school
referrals and rate of suspension . . . even in a district with a high
proportion of African American students, African Americans were
referred to the office significantly more frequently than other ethnic
groups . . . these data provide further evidence of disproportionality in
the administration of school discipline based on race, SES, gender, and
disability, and raise serious concerns about the use of exclusionary
discipline at the middle school level. (pp. 313-314)

One can connect the referral patterns to Noguera’s (2003) impressions of
disciplinary practices in schools and prisons. He wrote,

disciplinary practices in schools often bear a striking similarity to
the strategies used to punish adults in society. Typically, schools rely
on some form of exclusion or ostracism to control the behavior of
students . . . the assumption is that safety and order can be achieved by
removing “bad” individuals and keeping them away from others who
are presumed to be “good” and law abiding. Not surprisingly, those
most frequently targeted for punishment in school often look—in terms
of race, gender, and socioeconomic status—a lot like smaller versions
of the adults who are most likely to be targeted for incarceration in
society. (pp. 342-343)

At the core of many of the conflicts that emerge in the classroom that often
result in “prison-like” consequences for students appears to be tensions and
disconnections between teachers and students—the focus of the next section
of this review.

Teachers and Students’ (Dis)Connections
A second theme that emerged from our review was that of disconnections
between teachers and students as a major reason for many management con-
flicts that surface in the classroom. Such conflicts are often couched in mis-
interpretations that seem to be shaped by the socioeconomic, cultural, racial,
and ethnic inconsistencies that exist between teachers and students. For
instance, the demographic divide rationale is present in an important body of
literature that attempts to understand and explain some of the complexities

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566 Urban Education 45(5)

inherent in the teaching and learning process (cf. Gay & Howard, 2000;
Zumwalt & Craig, 2005). These demographic divide data include gender,
race, ethnicity, and socioeconomic background. In terms of race, teachers
are predominantly White and students are increasingly non-White. As White
teachers and students of color, in some ways, possess different racialized and
cultural experiences, and different repertoires of knowledge and ways of
knowing both inside and outside the classroom, incongruence may serve as
a roadblock for academic and social success (Irvine, 2003) and for effective
classroom management in a classroom. However, as Gay (2000) asserted,
“similar ethnicity between students and teachers may be potentially benefi-
cial, but it is not a guarantee of pedagogical effectiveness” (p. 205), and
we argue not a guarantee of classroom management effectiveness. However,
demographic inconsistencies between teachers and students should not be
used as an excuse for ineffective or inequitable classroom management poli-
cies, decisions, and practices. Indeed, teachers from any and all ethnic, cul-
tural, or racial background can and should strive to be successful pedagogues
and classroom managers with any and all groups of students. When the teach-
ers possesses (or have the skills and opportunities to acquire) the knowledge,
attitudes, dispositions, beliefs, and skills necessary to meet the needs of and
be responsive to their students, equitable classroom management and learn-
ing opportunities for all students are possible.

Teachers play enormous roles in how students conduct themselves in urban
and diverse classrooms. In her ethnographic study of 31 culturally diverse
students identified by the school as potential dropouts, Schlosser (1992) dis-
covered that teachers must avoid distancing themselves from their students
by developing knowledge about the students’ home lives and cultural back-
grounds and by developing knowledge about adolescents’ developmental
needs. In her words, “. . . the behaviors of marginal students are purposive
acts . . . their behaviors are constructed on the basis of their interpretation of
school life . . . relationships with teachers are a key factor” (p. 137). Moreover,
as Noguera (2003) declared,

Students who get into trouble frequently are typically not passive vic-
tims; many of them understand that the consequences for violating
school rules can be severe, particularly as they grow older. However,
as they internalize the labels that have been affixed to them, and as
they begin to realize that the trajectory their education has placed them
on is leading to nowhere, many simply lose the incentive to adhere to
school norms. (p. 343)

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Milner and Tenore 567

Teachers’ not giving up on students, regardless of their “misbehavior” is
very important and as Schlosser (1992) and Noguera (2003) remind us, the
relationships teachers and others in schools establish with students to bridge
disconnections are central to academic and social success not only in the class-
room but in the larger school community as well. Students recognize when
there is unnecessary distance between themselves and their teachers, and
such disconnections shape students’ actions. The students often question, “Why
should I adhere to this teacher’s management desires when she or he does not
really care about me?” In this respect, students see their misbehavior as a way
to distance themselves from uncaring and disrespectful teachers, and the cycle
seems to continue in spite of teachers’ desires to correct student behavior.

Subconsciously teachers sometimes make decisions that can have lasting
negative influences on students. Grossman (1995) explained that

teachers praise African-American students less and criticize them more
than European American students. The praise they give them is more
likely to be routine, rather than feedback for a particular achieve-
ment or behavior. And when teachers praise them for specific behavior,
it is more likely to be qualified (“Your work is almost good enough to
be put on the board”) or, in the case of females, more likely to be for
good behavior than for academic work. (p. 142)

Teachers often exhibit less than appropriate techniques when working with
culturally diverse students in urban and diverse classrooms because they are
not aware of their implicit pedagogical, curricular, assessment, and manage-
ment decisions. As teachers typically have good intentions (Milner, 2006b),
the differential treatment that teachers display is located in their subconscious,
and they are not able to critically examine these conceptions and consequently
behaviors because they are not necessarily aware that they exist. As many
teachers adopt colorblind ideologies in their work with students, pretending
that they do not “see” or recognize color, these teachers are missing important
features and dimensions of students’ identity. As a result, teachers are attempt-
ing to manage fragmented, disconnected, and incomplete students. Teachers
who adopt color-blind ideologies may fail to recognize “ignored discrimina-
tory institutional practices toward students of color such as higher suspension
rates for African American males” (Johnson, 2002, p. 154).

Obidah and Teel (2001) described cultural and racial (behavioral) con-
flicts between the White teacher/researcher (Teel) and the students of color,
mainly African American students. Initially, Teel characterized the student
behavior in her urban classroom as

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568 Urban Education 45(5)

unfamiliar expressions; the need to save face in front of peers; a
demand for respect from peers and the teacher; vocal and honest expres-
sions of dissatisfaction with the class; and a tendency to test [Teel] as
a person of authority. (p. 48)

After engaging in critical, reflective, and meaningful dialogues with her
colleague, Obidah, the Black teacher/researcher, Teel began to rethink her
beliefs about the students in her classes. The researchers, and particularly the
White researcher, began to realize that the problem was not with the students.
Obidah was able to help Teel examine some of her management and curricu-
lar decisions. For instance, Obidah explained some of the racial and cultural
tensions embedded in some of Teel’s instructional activities. Teel was able to
also help Obidah think deeply about her connections with students and why
such connections with the African American students seemed so profound.
Ultimately, Teel changed her expectations and management: Teel explained that
she began to really listen to her students; she negotiated and redefined inap-
propriate behavior; and she learned to investigate the root causes for disrup-
tions. Instead of thinking that she already had everything figured out, Teel
actually listened to her students’ perspectives on issues, and she worked to
change some of her own decision making rather than assuming that the ten-
sions that emerged in the classroom were a direct result of her students’ mis-
behavior. It was only after Teel began to negotiate and balance some of her
authority and ways of knowing that her relationship with students improved.
Clearly, teachers being knowledgeable about themselves and their students
can serve as a foundation for building connections.

In addition to the theme of disconnections between teachers and students
as a cause for conflicts in the classroom, a third theme that emerged from our
review was the salience of institutional and systemic barriers in classroom
management and diversity.

Institutional and Systemic Barriers
Institutional and systemic barriers can make it difficult for teachers to demon-
strate their care for and to connect with students. Teachers are sometimes pres-
sured and closely monitored by their administrators to follow a set frame of
referral, discipline, and management, which can make it difficult for teachers to
employ culturally responsive classroom management. For instance, teachers
can experience less than ideal support from administrators; consequently, their
students may believe that the teachers “forget to care” about them. In reality,
the teachers are attempting to negotiate “structural conditions within the school,

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Milner and Tenore 569

such as tracking and high teacher turnover, that preclude caring relationships
with students” (Katz, 1999, p. 809), or teachers appear more concerned about
their students’ test scores than the students themselves.

Institutional and structural barriers also can play a role in the curricular
and instructional decision making of teachers. Ennis (1996) examined issues
of confrontation and classroom management of 10 urban high schools that
enrolled approximately 110,000 students from lower to middle-class fami-
lies. Her findings revealed some possible outcomes when teachers feel
unsupported by their administrators. Ennis discovered that some 50% of the
teachers in the study reported that they did not teach certain content topics
“because of the confrontations that such topics generate with specific stu-
dents” (p. 145). As these teachers did not want to feel “ganged up on” in their
classrooms, students were denied access to certain aspects of the curriculum.
The teachers in the study avoided teaching content that “they believed stu-
dents were disinterested in learning . . . students refused to learn or to partici-
pate in learning, or . . . [curriculum that] generated discussions that the teachers
felt unprepared to moderate” (p. 146). The teachers in the study were, in a
sense, granting students permission to fail (Ladson-Billings, 2002), mainly
because the teachers did not possess the knowledge, skills, and ability to
acquire the skills to manage their classrooms in meaningful and responsive
ways. Teachers in Ennis’ study reported that a lack of administrative support
was a central cause and concern for their avoidance of certain curriculum
topics. The teachers did not feel supported and adopted survival mechanisms
to essentially get through the day.

In such classrooms, teachers give information (Haberman, 1991) and stu-
dents have little (if any) voice and perspective in the learning environment.
This approach can result in a vicious cycle that is tantamount to Freire’s (1998)
notion that students are often passive participants in their own learning, with
teachers constantly attempting to pour knowledge or information into “empty
vessels.” Haberman (1991) explained that student resistance takes many
forms—students sometimes interrupt lessons with jokes, feign illness to be
removed from the class or excused from assignments, and disagree with teach-
ers just for the sake of disagreement.

The systemic and institutionalized nature of teachers’ work in urban and
diverse schools seems to follow several layers. The administration taking
their cues from the superintendent who is interpreting national and state
guidelines, for instance, has a set of policies and expectations about how
teachers’ classes ought to run (e.g., quietly, orderly), which creates a dilemma
for teachers. Optimal learning can occur without students seated in silence.
Teachers, in turn, in their attempts to meet institutional expectations develop

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570 Urban Education 45(5)

and implement management strategies that reify systems of oppression and
voicelessness among students. Students, in turn, resist these systemic param-
eters, and chaos, disconnections, and (mis)management result. The desire for
order and control (Noguera, 2003) on the classroom level can be connected
to teachers’ goals to improve test scores. Teachers prepare students to follow
directions and to “obey” orders for the world of work (Anyon, 1980), and
these decisions can be motivated and shaped by institutional and systemic
pressures far beyond teachers’ control. With a review of the literature estab-
lished, the discussion shifts now to the theoretical framework.

Conceptual Framework
This study is grounded in the theory of culturally responsive classroom
management. Building from the literature on culturally responsive teaching
(cf. Gay, 2000; M. R. Brown, 2007), Weinstein et al. (2004) conceptualized
several principles that shape culturally responsive classroom management
when they introduced the theory in an article published in the Journal of
Teacher Education: (a) recognition of teachers’ own ethnocentrism; (b) knowl-
edge of students’ cultures; (c) understanding of the broader social, economic,
and political systems in education; (d) appropriate management strategies;
and (e) development of caring classrooms. Weinstein et al. (2004) stressed
that developing and implementing culturally responsive classroom manage-
ment is a frame of mind more than a set of predetermined skills, actions, ideas,
or strategies. It is through the responsive nature of teachers that strategies can
be developed and implemented that allow teachers to manage and facilitate
classroom learning opportunities and reject attempts to control students.
Teachers who aspire to become culturally responsive classroom managers
have the mind-set to do so and realize that if they believe they are defeated
in difficult classroom situations then they probably are.

Geneva Gay (2000) defined culturally responsive teaching as

using the cultural knowledge, prior experiences, frames of reference,
and performance styles of ethnically diverse students to make learning
encounters more relevant to and effective for them. It teaches to and
through the strengths of these students. It is culturally validating and
affirming. (p. 29)

Among other effective classroom management strategies and approaches
in urban and diverse classrooms, Weinstein et al. (2003) stressed the impor-
tance of establishing expectations for student behavior, communicating with

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Milner and Tenore 571

students in “culturally consistent ways” (p. 272), creating inclusive and car-
ing classrooms, and working with families to build strong partnerships and
relationships.

Grossman (1995) maintained that “classroom management techniques
that are designed by European American middle-class teachers for
European-American middle-class students do not meet the needs of many
non-middle-class non-European American students” (p. xvii). Moreover,
Weinstein et al. (2004) explained that “definitions and expectations of appro-
priate behavior are culturally influenced, and conflicts are likely to occur
when teachers and students come from different cultural backgrounds” (p. 26).
Culturally responsive management frameworks “incorporate elements of stu-
dents’ home, personal, and community lives into the classroom” (Monroe &
Obidah, 2004, p. 259). The teacher in Monroe and Obidah’s study “drew on
referents such as speech patterns, voice tones, facial expressions, and word
choices that conveyed her behavioral expectations to students in familiar and
meaningful ways” (p. 266).

Since Weinstein et al.’s (2004) introduction of the construct, we were able
to locate two studies that have been published grounded in culturally respon-
sive classroom management (see, for instance, Bondy, Ross, Gallingane, &
Hambacher, 2007; Brown, 2003, 2004). In addition to culturally responsive
classroom management, Bondy et al. (2007) grounded their research in theo-
ries of psychologically supportive classroom environments and building
resistance. Through videotaping and interviewing, the authors studied three
effective novice teachers during their first 2 hours of the 1st day of the aca-
demic year. The authors found that the teachers developed positive relation-
ships with their students and developed high expectations. The teachers
“insisted” that the students would engage in the classroom, and the teachers
adapted a culturally responsive communication style with their students. In
essence, Bondy et al. focused on how the three teachers set the stage for a suc-
cessful academic year and were able to develop community; the authors
explained that the teachers in the study were deliberate in their practices of
“earning respect rather than demanding it” (p. 328). Several important fea-
tures emerged from Bondy et al.’s study. For instance, from the onset, the
teachers worked to build relationships, establish expectations, and communi-
cate in culturally responsive ways; the teachers also insisted that students were
accountable and would meet the high expectations that were established.

Bondy et al.’s (2007) study extended Brown’s (2003, 2004) study by
observing/videotaping the teachers along with interviewing them. The results
of Brown’s study were based solely on interview data. Brown (2004) inter-
viewed 13 urban teachers from Grades 1 through 12 from 7 different cities

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572 Urban Education 45(5)

across the United States. The study was designed to understand the relation-
ship between the teachers’ classroom management strategies they employed
in their teaching and culturally responsive teaching. The teachers in Brown’s
study reflected and revealed several classroom-management practices related
to culturally responsive teaching:

. . . development of personal relationships with students, creation of
caring communities, establishment of business-like learning environ-
ments, use of culturally and ethnically congruent communication
processes, demonstration of assertiveness, and utilization of clearly
stated and enforced expectations. (Brown, 2004, p. 266)

Moreover, in describing some common characteristics of care among the
13 teachers in his study, Brown (2003) reported,

These 13 urban teachers create caring classroom communities by
showing a genuine interest in each student. They gain student coopera-
tion by being assertive through the use of explicitly stated expectations
for appropriate student behavior and academic growth. And these
teachers demonstrate mutual respect for students through the use of
congruent communication processes. (p. 282)

Thus, this theoretical framework—culturally responsive classroom
management—guides this study. We turn now to discuss the research meth-
odology and research methods employed in the study.

Method
The first author has been conducting research at Bridge Middle School for
2 academic years, approximately 19 months, and the second author con-
ducted research there for 1 academic year. This research at Bridge began in
September of 2005. The teachers in the study were nominated by the princi-
pal in the school. We wanted to learn about, study, and hear the stories of
teachers at Bridge Middle School and to understand and describe how and
why teachers succeeded there. Also, we were interested in their struggles;
what issues did the teachers experience that could shed light on the com-
plexities of teaching and learning in an urban and diverse school? Moreover,
we were interested in how the teachers managed their classrooms, how they
were able to get parents involved, and how (in terms of pedagogy and cur-
riculum) the teachers were able to provide optimal learning opportunities for

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Milner and Tenore 573

students. To try to understand the participants’ experiences in the school, we
conducted context observations (Angrosino & Mays de Perez, 2000;
Hammersley & Atkinson, 1995) in the teachers’ classrooms as well as other
contexts, analyzed documents and artifacts, and conducted interviews with
the teachers.

For instance, throughout the study, we attended and observed the teachers’
classes, attended other school-related activities, events, and spaces such as
assemblies for the Honor Roll, the library, and the cafeteria. We wanted to
learn as much as possible about the nature of the school to provide rich and
deep details about the context and those in it. We wanted to know what life
was like for teachers and students not only in the classroom but also in other
locations in the school.

Typically, at least one of us was in the school for half a day once per week.
On some occasions, we observed in the school for 2 days. Also, there were
days when we were in the school for an entire day but were usually there for
half a day. Our visits were fairly consistent although there were a few weeks
when we did not visit the school; for instance, there were weeks when we
were out of town at professional conferences. In early January 2007, Milner
had an ankle injury that prevented his visitation for several weeks. Still,
teachers shared their plans, worksheets, and other materials with us in our
absence to help us gain an understanding and knowledge base relative to their
work and thinking in the context. Although we participated in some of the
classroom tasks, we were more observers than participants. In some cases,
we participated in group discussions or commented on themes as they emerged
in a particular literature passage, for instance. Most of the time, however, we
observed and recorded field notes in our field notebooks. Finally, typically
only one of us observed in a classroom at a time, though on a few occasions
we observed a classroom together.

Each teacher was interviewed 2 to 3 times individually. Each interview
was tape-recorded and transcribed, and we conducted countless informal
interviews with the teachers where we recorded notes in our field notebooks.
These semistructured interviews (Fetterman, 1989; Merriam, 1988) lasted
1 to 2 hours, and they typically took place during the teachers’ lunch hour or
planning block. Data were hand coded. Analysis followed a recursive, the-
matic process; as interviews and observations progressed, we used analytic
induction and reasoning to develop thematic categories. As findings were
based largely on both observations and interviews, the patterns of thematic
findings emerged from multiple data sources, resulting in triangulation
(Erlandson, Harris, Skipper, & Allen, 1993). For instance, when teachers
repeated a point several times throughout the study, this became what we
called a pattern. When what the teachers articulated during interviews also

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574 Urban Education 45(5)

became evident in their actions or in their students’ actions, this resulted in
what we called a triangulational pattern.

Bridge Middle School
Constructed in 1954, Bridge Middle School is an urban school in a relatively
large city in the southeastern region of the United States. According to a
Bridge County real estate agent, houses in the community sell for between
US$120,000 and US$175,000. There also are a considerable number of
rental houses zoned to the school. Many of the neighborhood students from
higher socioeconomic backgrounds and who are zoned to Bridge attend pri-
vate and independent schools in the city rather than attend Bridge Middle
School.3 A larger number of students from lower socioeconomic backgrounds
attend the school. Bridge Middle School is considered a Title I school, which
means that the school receives additional federal funds to assist students with
instructional and related resources. During the 2006-2007 academic year,
Bridge Middle School accommodated approximately 354 students. The most
recent data available regarding student demographics (2005-2006) indicated
that 59.8% of the students at Bridge were African American, 5.6% Hispanic
American, 31.6% White, 0.3% American Indian, and 2.8% Asian American,
a truly diverse learning environment. The free and reduced lunch rate increased

Table 1. Students at Bridge Middle School 2006-2007

African
American White

Hispanic
American

Asian
American

American
Indian

Total No.
of students

59.8% 31.6% 5.6% 2.8% 0.3% 354

Table 2. Teachers at Bridge Middle School, 2006-2007

Ethnic background Percentage

African American 45%
White 55%

Table 3. Free and Reduced Lunch

2002 Increase 2006

64% 15% 79%

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Milner and Tenore 575

over the last 4 to 5 years, between the 2002 and 2006 academic years: 64%
to 79%, respectively. In 2006, there were 27 teachers at the school; 45%
of the faculty members were African American and 55% were White. Seven
of the teachers were male and 20 were female. Tables 1, 2, and 3 capture and
summarize these data.

We selected Bridge Middle School because it was known in the district as
one of the “better” middle schools in the urban area—relatively speaking. For
instance, Milner asked practicing teachers enrolled in his classes at the uni-
versity to nominate (Ladson-Billings, 1994) “strong” and some of the “bet-
ter” urban schools, and Bridge Middle School was consistently nominated.
People in the supermarket would also mention Bridge as one of the “better”
schools in the district on Milner’s queries. When he met with a school official
at the district office to gain entry into a school, the school official also sug-
gested Bridge as a place to conduct research.

Bridge Middle School is known for competitive basketball, wrestling,
track, and football teams. The school building is brick, and windows at the
school are usually open during the summer and spring seasons. There is a
buzzer at the main entrance of the school. Visitors ring the bell, are identified
by a camera, and are let in by one of the administrative assistants in the main
office. When we visited the school, we signed a logbook located in the main
office and would proceed to the teachers’ classrooms, to the cafeteria, or to the
library. During his 1st month of conducting this research (September 2005),
one of the hall monitors insisted that Milner go back to the main office to get
a red name badge, so he could be identified as a visitor/researcher. They were
serious about safety at the school. The floors in the hallways were spotless.
There was no writing or graffiti on the walls. Especially during the month of
February of 2006 and 2007, Black history/heritage/celebration posters and
bulletin boards occupied nearly all the wall space in the hallways.

The Participants
In the next section of this article, we share two teachers’ culturally responsive
classroom management practices, respectively: Mr. Hall and Mr. Jackson.
Mr. Hall is a White science teacher who had been teaching for 3 years at
Bridge Middle School. Mr. Jackson is an African American mathematics and
science teacher who had been teaching for 7 years as a certified teacher but
had been working in the district for 10 years as an assistant or substitute
teacher. It is important to note that Mr. Jackson transferred to another school
in the district at the beginning of the 2nd year of this study. Accordingly, we
construct his practices based on 1 academic year of evidence.

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576 Urban Education 45(5)

The two teachers represented an important range of diversity. For
instance, they represented a range of years in the teaching profession—
novice and middle career, and they represented different ethnic and racial
backgrounds. Indeed, as Ladson-Billings (1994) maintained, teachers from
any ethnic and racial background can and are successful teachers of African
American and other racially and ethnically diverse students. We argue that
more research is needed to help elucidate the classroom management prac-
tices of teachers in urban and diverse learning contexts. Consistent with
Weinstein et al.’s (2004) assertion that culturally responsive classroom
managers possess a mind-set to conceive and implement a set of responsive
practices, we focus on these teachers’ conceptions, philosophies, and ideolo-
gies around their culturally responsive classroom practices instead of exclu-
sively focusing on a set of strategies and practices that they developed and
enacted in their classrooms. What was the nature of the teachers’ culturally
responsive classroom management practices? What were the teachers’ con-
ceptions of their students and their thinking about managing the learning
opportunities available in the classroom? And how were the teachers able to
understand the complexities of their students and to develop classroom man-
agement ideologies and practices that met the needs of all their students? We
attempt to answer these questions and to extend what we know about cultur-
ally responsive classroom management for the benefit of researchers and
practitioners.

Mr. Hall’s Culturally Responsive Classroom
Management
Mr. Hall always dressed in blue jeans or khakis and a polo-style shirt.
Throughout our 2 years of study at Bridge Middle School, neither of us ever
saw, witnessed, or observed Mr. Hall taking a “break.” During his planning
block, he was in his classroom preparing for the next class: cleaning lab sup-
plies, grading papers, or writing on the board. During an assembly that
Milner attended, Mr. Hall sat with his class and was constantly making sure
that students were being respectful to their classmates while other teachers
seemed to take a bit of a break. Below, we focus on four recurrent themes
that seemed to capture Mr. Hall’s culturally responsive classroom manage-
ment: (a) equity in practice: never give up; (b) building and sustaining rela-
tionships; (c) dealing with the (for)ever presence of race; and (d) a family
affair.

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Milner and Tenore 577

Equity in Practice: Never Give Up

Quite often, the terms equity and equality are used interchangeably. When
teachers define and practice equality in education, they are often attempting
to provide the same educational opportunities, experiences, curriculum, and
instruction for all students in different learning environments. Equality, in a
sense, can mean that individuals, policies, principles, and procedures aspire
to and work toward the same for all. Equity can take on much more complex
meanings and practices. For instance, equity in education may mean that
teachers are attempting to provide students, regardless of their racial, ethnic,
cultural, or SES background with what they need to succeed—not necessar-
ily the exact same goals and visions across the board. In this sense, equity
does not necessarily mean sameness but means that what is necessary for
successful classroom management in one school, district, or with one student
may be quite different from another. Mr. Hall’s philosophy was a bit different
in this respect from Mr. Jackson’s. As will be explained in a subsequent
section of this article, Mr. Jackson’s approach was to be “fair, firm, and con-
sistent” with all his students. Mr. Jackson seemed to adopt a sameness
approach to his management where he was consistent with all his students
regardless of the situation.

Mr. Hall appeared to understand the difference between equity and equal-
ity and worked to build solid and sustainable relationships with each of his
students as individuals as well as in the collective. In an interview, he stated,

I think that you have to develop a relationship with each student. Every
kid that you have has a different story and if you show interest in what
they’ve [sic] gone through, they’re going to show interest in what
you’re trying to convey to them. Then they will show interest in
what you’re doing [italics added].

Mr. Hall was known for providing students with multiple opportunities for
success. In other words, he did not want to place students’ destinies in the
hands of another (Monroe & Obidah, 2004), such as in the hands of an admin-
istrator who had the power to suspend or even expel a student from school.

Still, such an approach, where Mr. Hall attempted to respond to a student’s
needs based on his or her situation, could cause some to question whether he
is being equitable when he deals with the student based on the particular situ-
ation and rejects a “one-size-fits-all approach.” How was Mr. Hall able to be
responsive to each student as an individual? When asked how he responded
to people who questioned the “equity/equality” of such practice, he explained,

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578 Urban Education 45(5)

Well I’d ask: who hasn’t gotten a second chance in life? I mean
everybody messes up and not everybody messes up at the same time.
So I mean it’s a different situation for everybody. I mean, I know there
are times in my job that I said the wrong thing, did the wrong thing,
and . . . alarms didn’t go off, and the swat team didn’t come in . . .
People, my peers—people above me pulled me aside and said: ‘Hey,
you know, we don’t do it this way.’ You know I wasn’t terminated on
the spot . . . You know I’m not going to [give them failing] grades or
hurt their self-esteem right there on the spot just because they did it
wrong that time . . . Everybody’s different, you know . . . We are not
robots . . . we can’t all just crank out the same stuff every time. It’s
going to take one kid five times to get it . . . and it’s going to take one
kid one time. [italics added]

Thus, Mr. Hall cared deeply about ensuring that each of his students was
able to master the information he was presenting (whether it was subject mat-
ter or rules about ways of conducting themselves) and that the students
remained in the classroom. This means that he regularly allowed his students
multiple opportunities to turn in work and that he would explain a concept
repeatedly to make sure his students were learning:

Maybe that’s bad—[that] I give so many second chances—that I care
about them too much, but I think it works for me. And I wouldn’t know
how else to do it. And I couldn’t be one of those who say: “uh oh
Timmy you didn’t get your homework done, well that’s your fifth
zero.” You know I couldn’t be like that.

Mr. Hall’s comment, “I think it works for me,” speaks to his attention to
his own individuality and identity as well as his students’. He makes no
claims that all teachers should behave as he does, but for himself and his
particular students, his actions seem to work and offer each student an
opportunity for success. The students meant a great deal to Mr. Hall, and this
showed up in the curricular, instructional, and management decisions he
made. However, there were times when Mr. Hall had conflicts with his stu-
dents who did not want to do their work. It would be misleading to suggest
that Mr. Hall (as well as other teachers in my study) did not encounter con-
flicts with students. For example, as Mr. Hall shared,

[There was a student]—He was a foot and a half taller than me, a big
old guy. He wanted to chitchat and talk about sports and basketball and

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Milner and Tenore 579

stuff, and he didn’t like me [sic] coming up to him telling him “get on
task,” “get on task” every five minutes. And one day he stood up to me
and just went off. And I went off [too]—you know—it’s like two
brothers fighting. He let me know what he was thinking. And I let him
know what I was thinking, and we went our separate ways . . . it took
us about a week but one morning he just walked up to me, and said,
“We’re cool now.” It was almost like, “I didn’t know what happened.”
I was cool from the minute he walked out the door. That’s just me: I am
going to tell you how I feel, what I didn’t like, and I am done.

Mr. Hall explained that he had to constantly set the parameters in the
classroom so that students realized that he wanted and expected them to do
their best work at all times while he also was being open to his students and
providing them multiple opportunities for success. At the same time, he was
not willing to negotiate learning for nonsense in the classroom. As Mr. Hall
demonstrated a level of care that the students could sense, the students were
willing to “work with” him—that is, to give him a second chance as well. The
principle of equity was ingrained in Mr. Hall’s culturally responsive manage-
ment practices. He was deliberate in his decisions to deal with each student
where he or she was and to be responsive to the needs of the individual stu-
dent based on the situation. Consequently, Mr. Hall had developed some
powerful relationships with his students.

Building and Sustaining Relationships
Mr. Hall had encountered students who would not put forth effort and
who were not interested in learning, as is the case among students in
schools from different learning contexts across the country. For instance,
Mr. Hall said,

I had a kid named John, and last year, he was one of the biggest trou-
blemakers that I had. I couldn’t get him to do homework. I couldn’t get
him to study for a test or anything. And this year he made the basket-
ball team and made the football team. And every week I was asking
him, “Hey, how you doing [with basketball]? Did you score a basket?”
What did you do in the game?”

As for the relationship between Mr. Hall and John, it took some serious
work—relationship building—to increase John’s engagement, participation,
and ultimately learning in Mr. Hall’s science classroom. Mr. Hall took an

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580 Urban Education 45(5)

interest in John outside of the school (in athletics) to build a (better) relation-
ship with John. Mr. Hall stated,

I’ve gone down to a couple of basketball practices and played
one-on-one against him [with John], and he missed two assignments
the whole year in homework. And his grade—average wise last year is
up about fifteen points. He’s gone from being a C student in my class
to being an A student. He’s just one example of how you show interest
in a kid and how their output goes up in your class.

Mr. Hall clearly credits his student’s (John) increased participation, grade,
and engagement in the classroom to the building and maintenance of a solid
relationship with the student, one that demonstrated an interest in the life world
of John in basketball and also football. Moreover, Mr. Hall took some
responsibility for John’s lack of engagement in his class, and he worked to
circumvent this by building a relationship with John. In other words, Mr. Hall
realized that in some cases, he would have to go beyond the walls of the class-
room to build a meaningful relationship with students to connect with/to the
students in the classroom. As for Mr. Hall, he attended John’s basketball
practices and played against him one-on-one. The idea is that John probably
began to see Mr. Hall as a real person who could shoot basketball and also
who demonstrated enough care for him to take time out after school to play
him in basketball.

Mr. Hall talked about how when he first became a teacher at the school,
the students “didn’t know” him. In his words,

[The students would say:] “I don’t care who you are, I don’t know
you.” And then after year one you’ve had half of them . . . And they’re
like okay well I know he’s going to do this if I do this. So they start
telling the seventh graders, Mr. Hall is going to get you if you do this
. . . And then year three, you have more of them. And your reputation
has now spread down to the sixth graders.

As Mr. Hall explained, students were less likely to learn from the teacher or
to become engaged in the learning opportunities in the classroom if they feel
that they “did not know” the teacher and if they did not feel that their teacher
knew them as students with multiple and varied identities. Based on observa-
tions and even in conversations with students in other classes and in other
contexts in the school such as in the cafeteria, Mr. Hall was a teacher whom

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Milner and Tenore 581

they felt like they knew, and they respected him. Of course, this coming to
know and establishment of respect took time. Mr. Hall had to facilitate oppor-
tunities for the students to get to know him. For instance, in the cafeteria, when
asked if they were taking a course from the teachers in our study, students
would tell us what was on their minds about the teachers, both positive and
negative. As for Mr. Hall, the students saw him as “cool” and a “good teacher.”
At the same time, they perceived his class as “hard” but “fun.” The students
would comment on how Mr. Hall always watched the Discovery Channel, and
the students had developed an appreciation for the channel as well. In class,
students quite often would reference a recent episode from the channel, and
Mr. Hall was right there with them. They had found a television channel that
was a bridge to learning in the classroom. Moreover, Mr. Hall shared personal
stories with them about his family—namely his wife and children. He shared
stories with the students about when his wife was pregnant and some of the
experiences he had with his children. The students always perked up during
these times and would pose question after question to Mr. Hall about the par-
ticulars of the narratives he shared. Indeed, Mr. Hall granted students entry
into his life as a father and husband, for instance, and was building relation-
ships and allowing the students opportunities to get to know him.

In essence, Mr. Hall acted as an “other father” to the many students with
whom he taught throughout the day. He wanted what was best for the stu-
dents, and he demonstrated this by building caring relationships with them
but also by being strict enough to not allow them to get away with things that
would be destructive or disadvantageous to or for them:

One thing I try to let kids know this year is that I really do care about
them, you know, whenever I see them. You know, I love you. I want to
see you play basketball. I want graduation invitations. You know, that’s
not going to happen though, if you don’t straighten up in class. And
I’ve tried to be more expressive, but at the same time, stay on them.

In addition, Mr. Hall explained that developing and sustaining positive
relationships with students meant that teachers did not hold grudges against
students. Mr. Hall explained that when students walk back into the classroom
after a misunderstanding or a classroom management conflict with him the
previous day, he did everything in his power to move forward and not to hold
the previous day against the student. He stated, “If I get upset at you or if you
screw up . . . tomorrow is going to be new. I’m not even going to mention it
. . . unless you do the same thing . . . , every day is a new slate.” The idea is
that teachers allow students another chance for success and do not expect the

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582 Urban Education 45(5)

student to “make up” for their shortcomings and mistakes in the past. Each
day, for Mr. Hall and his students, is a new day with new possibilities for suc-
cess in the learning context. At the same time, the reality was that matters of
race were consistently present in the learning environment, and Mr. Hall and
his students had to confront and deal with those matters associated with race.

Dealing With the (For)Ever-Presence of Race
One of the most admirable qualities of Mr. Hall was his ability to engage issues
of race. He seemed to be working to understand the importance of race in his
classroom management and his teaching as some of his students were persis-
tent in reminding him that they did not share the same racial and ethnic back-
ground. Not acknowledging the prevalence and pervasiveness of race could have
resulted in disconnections and barriers to success in the classroom. Mr. Hall
shared experiences when he was called a racist by some of his students:

Just coming from a rural country [town] and coming into the urban
areas, the first couple years here, if I got onto some of the “harder”
African American kids, you know, who are really into rap . . .
because I don’t listen to rap . . . They’d say “you are racist;” they’d
walk out the door saying: “you’re racist, you’re racist.” I’ve got noth-
ing against them, you know, I come here to do one job and that is to
teach science . . . I think some people have it in their minds that
because I am up here, I get on you, I am attacking you personally. That
is one of the hardest things to get across to children, is that I am not
attacking you; I am attacking your behavior.

To move past this incident and to use it as a learning experience, Mr. Hall
explained that it was critical for his students to learn more about him and for
them to understand some of the commonalities that existed between and
among them for them to embrace the issues that separated them. In his words,

I mean, I grew up in rural West Tennessee, and I’ve told a couple of
kids, I said: I grew up poor, and we didn’t have anything, you know?
I told them I didn’t know what real money looked like until I was about
fifteen and had my own job because I didn’t know my family bought
food with food stamps . . . I thought all money was purple and green
and brown. I didn’t know what real money looked like.

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Milner and Tenore 583

Mr. Hall believed that it was essential to help students see him as a “real”
person. Once students realized that “you [as a teacher] have had some diffi-
cult times similar to their experiences,” the students are more likely to engage
the teacher and to participate in learning opportunities and activities in the
classroom:

I haven’t brought that [childhood SES] out to everybody but every
once in a while you’ll get a couple of attitudes, and you know you just
kind of sense that [the students are thinking]—You don’t know where
I’m coming from . . . You don’t know what it’s like to live here . . . you
know? I told them it’s like living in the woods is similar to living in a
tough neighborhood. The house I grew up in for about three years
didn’t have indoor plumbing. It was an outhouse. We went outside to
go to the bathroom. And a lot of them find that kind of amazing . . .
because even they have never not had a toilet [sic].

Mr. Hall’s personal story influenced his ability to address race and his
teaching.

Mr. Hall explained that it was the situations of struggle that often helped
the students in his classes connect with him and realize that he was not a
racist. In attempting to explain difficulties related to the human experience,
Mr. Hall stated,

The struggle of being a human being is that every day is not going to
be sunshine and roses—that’s what I told them . . . I said every day is
not sunshine and roses; some days it clouds up; some days it rains; but
hey there’s always tomorrow. So don’t worry about it.

The fact that Mr. Hall acknowledged and engaged the race issue with his
students served as a bridge in terms of building relationships with his stu-
dents which appeared to be critical for culturally responsive classroom man-
agement. Moreover, Mr. Hall talked about how important it was for the students
to understand his socioeconomic status growing up. He explained that because
many of the students experienced financial turmoil and are growing up in
“tough” neighborhoods, they looked at him as somewhat of an outsider. He
explained that he had to share with some of his students that, indeed, he
understood struggle and that there were more commonalities between them
than what the students probably could imagine. Since his experience where
he was called a racist earlier in his career, Mr. Hall perceived his teaching as
a family commitment. He saw his students as people who were literally

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584 Urban Education 45(5)

related to him, and this showed up in the responsive nature of his manage-
ment and teaching.

A Family and Community Affair
While there are important characteristics, experiences, and issues that can
separate students from teachers, teachers from students, students from each
other, and teachers from each other, Dillard (2000) reminded us of the neces-
sity of people in education to connect to common experiences that unite all
in the classroom. In reality, Mr. Hall stressed that teachers often have to assume
different roles for their students:

For some kids you are going to be mama, daddy, brother, auntie, uncle,
grandmother, and granddaddy. I mean you’re going to be the one per-
son who they’re going to tell everything to. Some of them it’s going to
be almost like a big brother. They’re going to do what you do. Now if
you’re modeling good behavior, they’re going to act like you, almost
like a younger sibling would.

Mr. Hall asserted that teachers have to model “appropriate” behavior at all
times because students are often watching them, and the students see (some)
teachers as role models. There are multiple family roles that successful teach-
ers must play in the urban and diverse classroom. Mr. Hall embraced the idea
that his students were like his family. He explained that family members care
about each other and are not willing to let them fail. The “family” affair
approach allowed him to recognize the positive attributes of his students.
Mr. Hall was able to see the potential in his students, even those who others
had given up on. Family members do whatever is necessary—“whatever it
takes” for their family to succeed:

I like the family aspect because I mean if family’s not important to you,
then what [or who] is? I mean family should be the thing that’s most
important to everybody. And I mean that for some people it’s not, so
hopefully in here they kind of get that aspect . . . I care about every-
body; I love them all . . . just like I would my own . . . If I holler at you
it’s because I know you can do better. And if I get on to you, I know
that you’re slacking; you’re not pulling your weight.

Mr. Hall explained that family and community are established not only
with the students in a teacher’s classroom at present. Rather, he was able to

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Milner and Tenore 585

develop and sustain strong family and community relationships in the larger
school community in other ways:

Another thing [I] started doing last year is we had a couple of new
teachers who were on the first floor. And during my planning time I’d
just walk in and check on them. So kids who I didn’t even have [in my
class], they were seeing me. And if they were acting crazy, I was taking
them, and we were coming up here, and we were doing sixth grade
science in my room. And I think just to gain that reputation now, you
know, you might not teach them that year—but you’re always watch-
ing them. And if you’re around they’d better be acting right. So the
school is the community.

Thus, Mr. Hall developed a relationship and reputation with his colleagues
and with students who were not even in his classroom. He was a culturally
responsive classroom manager in other teachers’ classrooms, in a sense, as
well. He also was establishing meaningful relationships with new teachers in
the school and setting the tone for the kind of teacher he would be when stu-
dents enrolled in his class in the future. The idea was “we are family and a
community, and we must work together.” Clearly, Mr. Hall believed that “If
you quit caring about what you’re doing, that’s when you stop improving.
You [can’t] quit caring about the kids.” Mr. Hall took his teaching responsi-
bility quite seriously. He believed that when he was teaching he was “fight-
ing” for the lives of his students:

You’ve got to fight against everything else in their life for their atten-
tion for that one hour. And if you can win the battle you’ve won the
child for that one hour, and 99% of the time they are going to remem-
ber the important things you talked about.

Mr. Hall’s point here is consistent with Ladson-Billings’ (2000) idea that
successful teachers and classroom managers in schools across the country are
actually fighting for the lives of students. Mr. Hall had a mission to teach his
students because he realized the possible risks and consequences in store for
the students if he did not teach them about the culture of power and if the
students did not learn. An undereducated and underprepared student from an
urban and diverse school (and possibly any school) could possibly fall into
destruction and obliteration (drug abuse, prison, or—even worse—death).

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586 Urban Education 45(5)

Mr. Jackson’s Culturally Responsive Classroom
Management

Unlike Mr. Hall, Mr. Jackson always wore a shirt, necktie, and most of the
time a suit jacket. He wore glasses and could be found standing in front of
his door between classes. He often reminded students (those whom he had
taught as well as others who were not enrolled in his classes) to “be mindful
of the time” as he warned them not to be late for class. He had a deep love
and appreciation for music, and this love and appreciation filtered down into
his teaching. Mr. Jackson enjoyed jazz, pop, rhythm and blues, classical, and
hip-hop music; music was almost always playing softly during his mathe-
matics and science classes. Below, we focus on three recurrent themes that
seemed to capture Mr. Jackson’s culturally responsive classroom manage-
ment: (a) targeting power among students, (b) immersion in students’ world(s),
and (c) the role of teachers’ racial and ethnic background in classroom man-
agement and teaching.

Targeting Power Among Students
Mr. Jackson recognized that there were power structures among the students
at Bridge Middle School. In some schools, the student athletes are at the top
of the hierarchy. In other schools, the valedictorian could be considered the
cool, popular, and powerful student in the context. At Bridge Middle School,
according to Mr. Jackson and based on our observations, the athletes and cheer-
leaders were often held in the highest esteem among their peers. Mr. Jackson
worked to “get” these students, those considered popular and cool on his “side”
in the classroom and to engage them in the learning of the classroom. In a
sense, Mr. Jackson was culturally responsive to the students’ conceptions of
who was “cool” and “hip” and who the students looked up to. The idea was
if he was able to get the popular students engaged and on track, then the other
students would follow.

Mr. Jackson believed that targeting certain students was critical from the
very beginning of the school year (the very first day of school), and it was
necessary to use such power as an anchor for engagement and learning. Thus,
Mr. Jackson adopted a learner role in his classroom to gauge the students in
his classroom who were the most “powerful” in terms of popularity, admira-
tion, and respect (often the student athletes and cheerleaders). He wanted to
get the popular students to embrace his vision for the class so that other stu-
dents would follow their lead:

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Milner and Tenore 587

I try to target the coolest. I try to target the toughest. I try to target the
most popular students, and I get them to understand and follow my
vision. And once I get them, the rest of the class usually follows.

Interestingly, Mr. Jackson reported that he wanted students to follow his
vision, and he seemed to believe that it was his responsibility to set the vision
without a lot of input from students. He may have adopted this philosophical
approach because, developmentally, he may not have believed the students
could really make that much of a contribution to building a vision for their
courses—a point we disagree with.

Still, Mr. Jackson could not stress enough the power and influence that
students have on each other. In many respects, students’ peers are more
important to them than their teachers or even their parents. In terms of the
success of his culturally responsive management strategies, Mr. Jackson
thought that the most popular students at the school had a great deal of power
and influence, and he understood that he had to get those students on his side
for the sake of learning in the classroom. He shared, “You have to get the
people who have the most influence—the peer influence is very big in their
world, very big. So if you get the toughest kids, the strongest kids, the most
powerful kids, you get them to buy in, then you have got it [for the entire
class].” In class, it was obvious that Mr. Jackson had gotten the buy-in from
the entire class—even the students who were considered the most popular
and/or the toughest.

Mr. Jackson stressed the importance of consistency in working with his
students, from the most to the least popular students. In fact, he considered
consistency as an important feature of successful teaching in the urban and
diverse school context:

I don’t care what your [power] status is—you are going to get conse-
quences. I don’t care if you are the big linebacker bully in the school,
or if you are the quiet little girl who is eighty pounds and never does
anything. I want you serious about your work [engaging in the learn-
ing]. So, you have to be careful not to let some people off because kids
are watching you do that.

Mr. Jackson was pointed to issues of image and perceptions between and
among students as well as between the teacher and the students. He believed
that students were watching what happened in the classroom, how he handled
situations—whether he was being “fair, firm, and consistent” with all the
students or if some students were receiving harsher punishments than others.

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588 Urban Education 45(5)

Mr. Jackson was ever mindful of this and worked to make sure his students had
a positive image of him and what was going on in the classroom. In Mr. Jackson’s
classroom, culturally responsive classroom management meant that he was con-
sistent with all the students and that he did not show one student favoritism over
others in terms of his expectations or the “consequences” that he implemented.
Mr. Jackson adopted a “sameness” approach in his classroom management prac-
tices. While Mr. Hall dealt with students based on their individual circumstances,
Mr. Jackson’s approach and thinking was to be “consistent” with his students so
that students would not feel that he was being “unfair” or inequitable.

Indeed, Mr. Jackson was ever cognizant of the students’ image and percep-
tion of him and the systems he had in place were framed with image in mind.
Mr. Jackson explained that the students talked to each other and would let
others know what was happening in the classroom, and image and perception
were central to the decisions he made. In addition, image and perception
likely played a role in his wearing of shirt and neckties each day. His life
story—his experiences with other more advanced teachers in other schools—
led him to believe that his dress was an important part of his “image” as a
teacher as well as for his students. The students were watching him. In
Mr. Jackson’s words, “Teachers should dress for where they are going not
necessarily where they are currently.” It was this statement that really con-
nected to one of the missions of his teaching: He wanted his students to envi-
sion life beyond their current situations. Mr. Jackson aspired to become a
principal at some point, and he was dressing for where he was going, not
necessarily where he was presently. This same idea permeated Mr. Jackson’s
milieu; that is, he would tell the students that they needed to act like the doc-
tors and lawyers that many of them aspired to become. In addition, while
Mr. Jackson was always thinking about students’ futures, he immersed him-
self in his students’ present worlds, and this immersion was evident in his
success as a teacher and culturally responsive classroom manager.

Immersion in Students’ World(s)
Perhaps the most admirable aspect of Mr. Jackson’s culturally responsive
classroom management approach was his deep level of interest in, knowledge
about, and connections to the life experiences of his students. Mr. Jackson
was conscious of what was going on in the students’ lives both inside and
outside of the classroom, and he worked very hard to make sure he “remained
current” in what was happening in the students’ worlds. His immersion in the
students’ worlds was important to the responsive nature of his classroom
management. For instance, he was able to communicate with the students in

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ways consistent with the students’ more casual conversation with each other.
There were important communicative connections made and relationships
established because, in part, Mr. Jackson and his students were immersed in
similar kinds of engagement—in terms of music, movies, and video games—
outside of school.

Mr. Jackson was able to stay current with what was happening with the
middle school students with whom he worked. He was able to quote versions
of hip-hop songs, list off names of the most popular professional athletes, and
had an idea of the latest movies that were out—he was, in a sense, immersed
in pop culture. Mr. Jackson explained why he believed he was so connected to
the world of his students:

The reason I know what is happening in their world is that I live in
their world. I have a fourteen-year-old; I have an eleven-year-old;
I have an eight-year-old. I know the world they came from with
my eight-year-old, and I know where they are with my eleven-year-old
. . . I know where they are going with my fourteen-year-old. Because I
teach in middle school, I am right around eleven- and twelve-year-old
range [students] . . . And I am a D.J.—I like the rap music myself. I
play rap music. I feel like a kid at heart sometimes, so I kind of stay in
touch with them in that way too . . .

It is important to note that Mr. Jackson did not believe that it was impos-
sible for other teachers to immerse themselves in students’ worlds—even if
they did not have children around the same age as the students at Bridge
Middle School. To the contrary, he believed that teachers could learn about
the world of their students and use what they learn to enhance the learning
that took place in the classroom:

You have to immerse yourself in their world in some form or fashion.
I am just lucky to come from the world that I teach in. I came from that
world. I truly live in that world, so I am immersed already in my natu-
ral life, so if I were in a system where the students came from a differ-
ent world, I would just have to immerse myself in their world.

Again, an important feature of Mr. Jackson’s culturally responsive class-
room management was inherent in the ways in which he connected with
his students and was able to build relationships. He did not believe that teach-
ers should make excuses for why they could not learn about and immerse
themselves in the life worlds of their students. He asserted, “You have to

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understand their desires, wants, and needs and dislikes . . . You have to imple-
ment that in your academics because if they are not interested, then they are
not going to learn.” Clearly, for Mr. Jackson, there is a direct connection
between the immersion of a teacher in the world of students and the learning
opportunities that are available in a school.

The Importance and Unimportance of Same Race
and Ethnicity
Mr. Jackson shared his thoughts about the importance, relevance, unimpor-
tance, or irrelevance of his being a Black male teacher in the urban and
diverse classroom. In other words, he explained whether he believed he had
an advantage by being Black as the majority of students in his courses were
Black. Mr. Jackson was able to get the students motivated, energized, and
engaged in what was happening in the classroom; in fact, a student in a dif-
ferent classroom Milner had observed would be disruptive and disengaged
from the beginning to the end of a class period and walk into Mr. Jackson’s
classroom and act completely opposite. Mr. Jackson explained whether or
not he thought his being Black gave him an added benefit or edge in the
classroom:

Yes and no. I hate to be ambiguous like that but . . . yes, initially,
because they can relate to me because of my ethnicity . . . Initially. But
the effectiveness comes from my style, how I teach and how I manage,
and any person of any race can do that [succeed] if trained properly.
Any gender can do that. So, I say yes because initially they get attached
to me, but that is only the start of the race. You can have another guy
come in with the same ethnicity, and they may become attached to him
at first but if he is not being consistent, if he is not being fair, if he is
not doing everything you are supposed to do, [then] he is not going to
be effective (our emphasis added).

Mr. Jackson provided several examples suggesting that shared ethnicity of
teachers and their students may be important to their classroom management
and instruction in the beginning but would not necessarily result in sustained
success. It was the deeper connections, the “style,” and approaches of the
teacher that sustained success:

. . . I have seen several men with the same ethnicity come in and
couldn’t quite cut it. But initially “he was cool; he’s a good guy; he’s

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Milner and Tenore 591

cool,” but then—if you are not being fair, if you are not being consis-
tent, and if you are not effectively managing the classroom, you are not
going to be very effective to the whole—maybe a small group—but
not the whole.

Thus, Mr. Jackson was unyielding in his position that teachers from any
ethnic background can indeed be successful in the urban and diverse class-
room. He explained, “If somebody comes in from a different ethnicity—even
if they [sic] don’t feel like they have a sense of belonging with them—if they
come in and be consistent and fair and stress everything, they are going to be
successful, I believe.”

In the final sections, we attempt to expand the notion of culturally respon-
sive classroom management based on this study, and we share some implica-
tions for researchers and practitioners.

Discussion and Conclusions
What we have attempted to do in this article is to present the culturally
responsive classroom management practices of two teachers from an urban
and diverse middle school. A primary goal is to extend the notion of cultur-
ally responsive classroom management considering the ethnic background of
the teachers and students and the context of the study. Weinstein et al. (2004)
outlined several principles of culturally responsive classroom management:
recognition of teachers’ own ethnocentrism; knowledge of students’ cultures;
understanding of the broader social, economic, and political systems in edu-
cation; appropriate management strategies; and development of caring class-
rooms. This research builds on and relates to these important principles. The
principles that emerged in this study included, teachers’ (a) understanding
equity and equality, (b) understanding power structures among students,
(c) immersion into students’ life worlds, (d) understanding the Self in rela-
tion to Others, (e) granting students entry into their worlds, and (f) conceiv-
ing school as a community with family members.

Understanding Equity and Equality
One principle that surfaced in this study that seems to extend the concep-
tion of culturally responsive classroom management is the necessity for
teachers to understand equity and equality. Ladson-Billings (2000) pro-
vided an important discussion about notions of “equivalent” and “analo-
gous” that can help us think through the equity, equality, and sameness issue

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592 Urban Education 45(5)

in culturally responsive classroom management. When discussing some of
her experiences with teachers, she wrote,

. . . discussants want to talk in terms of who has suffered most.
However, when we understand the ways in which oppression has
worked against many groups of people based on their race, culture,
class, gender, disability, and sexual orientation, we must recognize that
there may be analogous experiences that are not necessarily equivalent
ones. (p. 207)

Ladson-Billings (2000) goes on to explain that “our understanding of the
commonalities of oppression cannot wash out the particularities and specifics
of each experience” (p. 207). Essential to Ladson-Billings’ points is whether
equality and equity actually mean sameness. Thus, a question that is impor-
tant to address when teachers manage their classrooms is whether they should
implement the same classroom management strategies in every situation with
every student. Rejecting the interchangeable nature of equity and equality,
Walter

Secada (1989) wrote,

There is a history of using terms like equity and equality of educa-
tion interchangeably. Though these constructs are related, equality is
group-based and quantitative. Equity can be applied to groups or to
individuals; it is qualitative in that equity is tied to notions of justice.
(p. 23)

Equity, according to Secada (1989), has to do with social justice and
whether groups or individuals are actually being treated fairly. When we
define and practice equality and equity in education, we are often attempting
to provide the same educational opportunities, experiences, curriculum, and
instruction for all students in different learning environments, regardless of
the needs of those in the contexts. Understanding equity and equality as
sameness can mean that classroom management policies and procedures
aspire to and work toward the same for all students regardless of the circum-
stance. However, in analyzing policy-related matters focusing on desegrega-
tion, Ladson-Billings (2000) maintained that “rhetoric of equality means
sameness tended to ignore the distinctive qualities of African American
culture and suggested that if schools were to make schooling experiences
identical for African Americans, we somehow could achieve identical
results” (p. 208). Thus, equality, as Ladson-Billings has described, does not
necessarily mean sameness and culturally responsive classroom managers

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Milner and Tenore 593

understand this and use this knowledge and understanding in their manage-
ment decisions.

Secada (1989) wrote,

The essence of equity lies in our ability to acknowledge that even
though our actions are in accord with a set of rules, the results of
those actions may still be unjust. Equity goes beyond following the
rules . . . equity gauges the results of actions directly against standards
of justice. (p. 23)

The culturally responsive classroom managers in this study seemed to
understand the difference between equity and equality. Although Mr. Jackson
and Mr. Hall had different views on the concepts, they both understood that
they needed to display equitable practices among their students and that they
had to reject perceptions of inequality and inequity among their students in
their classes. For Mr. Hall, he recognized that there were times when he
would need to give students multiple opportunities for success because he did
not want to send the students to a disciplinary administrator and risk the stu-
dent being placed in in-school suspension, detention, or out-of-school sus-
pension. Mr. Hall reflected on his own experiences of not being “perfect” and
needing to be guided on “how things are done here” and thus used this frame
of reference as a way to prepare his students for what Delpit (1995) called the
culture of power.

Mr. Jackson, however, realized how perceptive students were of how
teachers dealt with them and their classmates, and his responsive nature was
to present practices that seemed “fair, firm, and consistent” among his stu-
dents. In both classroom situations, Mr. Hall and Mr. Jackson were culturally
responsive classroom managers and thus reiterated the reality that culturally
responsive classroom management is about a frame of mind that works to
meet the specific and collective needs of all students, even when teachers’
conceptions of responsiveness are different (as was the case for Mr. Jackson
and Mr. Hall). Suggesting that a predetermined set of strategies will auto-
matically result in culturally responsive classroom management would be
misleading.

Understanding Power Structures Among Students
A second principle that emerged in this study that seemed to extend cultur-
ally responsive classroom management is the importance of teachers’ under-
standing power structures among and between students. The work of Delpit

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594 Urban Education 45(5)

(1995) and her conceptions of “the culture of power” can help us think about
power structures among the students at Bridge Middle School. Delpit described
five aspects around power:

(a) issues of power are enacted in classrooms; (b) there are codes or
rules for participating in power; that is, there is a “culture of power”;
(c) the rules of the culture of power are a reflection of the rules of the
culture of those who have power; (d) if you are not already a participant
in the culture of power, being told explicitly the rules of that culture
makes acquiring power easier; and (e) those with power are frequently
least aware of—or least willing to acknowledge—its existence. Those
with less power are often most aware of its existence. (p. 24)

Ideology around the culture of power seems to point to power structures
between those who make rules and those who are expected to interpret and
follow them. For instance, White men have historically developed the codes
and rules of the culture of power; they carry a level of power based on
their racial and ethnic background. This principle, however, attempts to
extend notions of the culture of power to those among students. According
to Mr. Jackson, for teachers to be responsive classroom managers, they must
understand the power structures among students and use this understanding
to recruit those in power into a posture, consciousness, and disposition of
learning and engagement in the classroom.

To recap, Mr. Jackson used his knowledge of the most powerful students
to his advantage as he managed the learning opportunities available in the
classroom. In his view, because the students already had an idea of those
participating in the culture of power, they would actually follow the student
leaders (football players, cheerleaders, and so forth). Mr. Jackson was cul-
turally responsive to the students’ conceptions and ideas about whom they
considered “cool” and “hip.” Indeed, the students possessed social capital
that needed to be taken into consideration as Mr. Jackson worked to develop
culturally responsive classroom management. Recognizing the enormous
role of peer perceptions, pressure, and power, Mr. Jackson was relentless in
his quest of learning who the students saw as members of the “in” crowd and
in using this knowledge as a way to support attitudes and dispositions of
learning and engagement in the classroom. He understood the culture of
power and the power structures among the students, and this understanding
and knowledge were pivotal in his practice of culturally responsive class-
room management.

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Immersion Into Students’ Life Worlds

A third principle that extends the construct, culturally responsive classroom
management, is teachers’ willingness to immerse themselves in students’ life
worlds. As apparent in the previous section on understanding power structures
among students, Mr. Jackson was also adamant about “knowing what the
students know.” As his biological children were around the same age as his
students at Bridge Middle School, Mr. Jackson was at an advantage. However,
he also explained that teachers without children around the age of their stu-
dents can still immerse themselves into the life experiences of their students.

For instance, teachers attempt to understand what it means to live in the
world of their students through music, sport, film, and pop culture. This
means that teachers actually ask the students about their out-of-school inter-
ests, for example, their favorite radio stations, their favorite musical artists,
their favorite sport, their favorite athlete, and so forth, and investigate these
favorites by listening to the radio stations of these students or watching the
shows they watch on television. Mr. Hall was able to immerse himself in the
life world of one of his students by engaging the student in basketball con-
tests and consistently posing questions to the student about his performance
in basketball and football games. While Mr. Hall had some interest in basket-
ball, he was more interested in soccer (he served as the soccer coach for the
female team at Bridge Middle School). However, because he wanted to
immerse himself into the life world of his student, he adopted basketball as a
sport of interest. This immersion, of course, allowed Mr. Hall the opportunity
to develop a stronger relationship with his student, which served as a conduit
in Mr. Hall’s management and instruction.

Understanding the Self in Relation to Others
A fourth principle of culturally responsive classroom management is teach-
ers’ understanding of themselves in relation to others. Important here is that
it is not enough for teachers to understand themselves; critical reflection of
the Self is essential, but it is only a first step in developing culturally respon-
sive classroom management. Teachers should strive to understand them-
selves in relation to their students, their students’ parents, and their students’
communities. Mr. Hall began to recognize the commonalities and differences
between his students and himself. In fact, the students insisted that he get to
know them and consider his own ways of knowing in relation to theirs.

The students reminded Mr. Hall that he did not “know” them, which
seemed to surprise Mr. Hall. He had to reflect on his own life experiences and

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596 Urban Education 45(5)

his own status in the school and growing up to get a sense of some of the
differences (and consistencies) between the students and him. Similarly,
Mr. Jackson had to think about himself in relation to his students. He was
constantly thinking about his world with his own children and likening those
experiences with his students at school. He was questioning how his life
related to the lives of his students in order to “hook” the students and to get
them excited about learning. In this sense, issues of power are understood to
be relational, and the teachers, especially Mr. Hall, came to understand the
tensions inherent in their own experiences and beliefs in relation to their
students’.

Granting Students Entry Into Teachers’ Worlds
While it seems logical that teachers will develop practices and strategies to
get to know their students and even that they would consider themselves in
relation to their students, a fifth principle of culturally responsive classroom
management is that teachers grant students professional entry into their
worlds. As the students made clear to Mr. Hall, they needed to know him, and
Mr. Hall worked to allow the students to get to know him. He shared stories
with the students about his own biological children, his wife, his parents, and
his siblings. When Mr. Hall first started teaching, the fact that the students
did not “know” him seemed to serve as a barrier.

Mr. Hall sensed tension from his students; the students had preconceived
notions about who he must be. Thus, Mr. Hall decided to share with some of
his students the fact that he grew up living in poverty. His sharing of this
information seemed to be a link to the students. Mr. Hall explained that his
parents used food stamps to purchase food and that his family did not have an
indoor rest/bathroom facility at one point. His explanation or rationale for
sharing this with his students was to allow them entry into what his life was
like, especially when the students had difficult times. The students were able
to see that their difficult situations were not identical to Mr. Hall’s but were
indeed analogous. Similarly, Mr. Jackson allowed students’ entry into his
world more in his actions than what he expressed to his students verbally.
For instance, Mr. Jackson shared a wide range of music with his students.
When students asked about a particular song that was unfamiliar to them,
Mr. Jackson would tell them about when he first heard the artist, who intro-
duced him to the artist, and so forth. Again, Mr. Hall and Mr. Jackson
allowed students’ entry into their life world as they were allowed entry into
their students’.

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Milner and Tenore 597

Conceiving School as a Community With Family Members

A sixth principle that seems to extend culturally responsive classroom manage-
ment is teachers’ conceptions of school as a community with family members.
Mr. Jackson was usually in the hallway between class sessions encouraging
students to be mindful of the time and to make it to class on time—the major-
ity of the students he encouraged were not enrolled in his classes but were in
the school community. Mr. Hall would stop by other teachers’ classrooms and
correct students’ misbehavior, especially teacher colleagues who were new to
the school. When students were not on task, Mr. Hall would escort them to his
classroom and have them do sixth-grade science.

Mr. Hall saw his colleagues and the students at Bridge Middle School as
family members, and he perceived Bridge Middle School as a community. It
did not matter if he observed students’ off task behavior who were not in his
classes—he would still correct the behavior. In his view, all the students
at Bridge Middle School were his students, and he was attentive to them.
Mr. Hall’s approach allowed the students to get to know him before they
enrolled in his eighth-grade class and also allowed him to build a reputation
as a teacher who would not tolerate nonsense. Thus, Mr. Hall approached
interactions with his colleagues and students at Bridge Middle School as a
huge family working together in a community, an approach that was central
to his ability to develop and practice culturally responsive classroom man-
agement. In Table 4, we have attempted to capture and summarize these six
principles that seemed to be at the core of the classroom management prac-
tices of two teachers at Bridge Middle School. In particular, the six principles
are summarized in the table to assist practitioners in thinking through their
practices and hopefully transferring some of them into their own practices.
We are hopeful that teachers working in all schools and particularly in urban
and diverse schools will find the principles applicable and relevant to their
work with students. Furthermore, researchers are charged with examining
these principles in/with more depth and breadth. How consistent and incon-
sistent are these principles in other contexts, with different teachers, in other
parts of the country? Which of these principles and others seem to be most
powerful in ensuring student learning opportunities? Moreover, what might
be some next steps in thinking about the complex roles of classroom manage-
ment, instruction, curriculum, and diversity—especially in urban schools?

In conclusion, classroom management and diversity are about more than
teachers’ abilities to get students to behave in any certain way. They are about
more than how teachers “control” their students. When observers walk down
a hallway of a school and look into a classroom, the question should not be

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598 Urban Education 45(5)

Table 4. Principles of Culturally Responsive Classroom Management

Teachers . . .

Understand equity
and equality

Teachers understand the difference between equality and
equity. They decide if they will incorporate the same
management strategies for all students or adapt/respond to
students based on the situation.

Understand power
structures among
students

Teachers understand that there are power structures
among the students. Teachers recruit “popular” students
to embrace the vision of learning and engagement in the
classroom to get other students engaged.

Immerse themselves
into students’ life
worlds

Teachers attempt to understand what it means to live in
the world of their students through music, sport, film,
and pop culture. They incorporate this knowledge and
understanding into their classroom management practices.

Understand the
Self in relation to
Others

Teachers understand points of intersection and convergence
between their students, particularly as these similarities
and differences exist related to race, ethnicity,
socioeconomic status, and gender. They use this knowledge
to build and sustain relationships in the classroom.

Grant students
entry into
teachers’ worlds

Teachers allow students to learn things about them and make
connections to demonstrate the commonalities that exist
between students and teachers. They share their stories
with their students and allow students to share theirs with
them to build community.

Conceive school as
a community with
family

Teachers conceive school as a community that is established
by all those in the environment. Teachers allow students
to have voice and perspectives in how the community will
be defined. Teachers respect and care about those in the
community as if they were family members.

whether the students are sitting orderly and silently in their seats, completing
their worksheets, or listening solely to their teachers’ directives. On first glance,
it may be tempting to see such classroom settings as productive and meaning-
ful for students. To the contrary, the pressing questions should be whether
significant learning is taking place in that classroom, why or why not, and by
what means. Classroom management and meeting the needs of diverse learn-
ers is about students’ opportunities to learn in a context: teachers should work
to manage student learning opportunities not to control students. The latter
approach, where teachers spend their energy attempting to control students,
reinforces hegemonic systems that can teach students to become amenable and

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Milner and Tenore 599

complacent rather than critically engaged citizens who work against oppres-
sion in the broader society.

To recap, by learning opportunities, we mean that culturally responsive
classroom management should provide learning opportunities beyond (yet in
addition to) that of subject matter; for instance, students should be prepared
to think critically about issues both inside and outside of the school and to
become agents for change when they encounter situations and systems that
are inequitable. Students also should be provided opportunities to develop
inquisitive dispositions about power structures and Delpit’s ideas of the cul-
ture of power both among their classmates and in the broader political, social,
racial, and economic context. In short, culturally responsive classroom man-
agement helps students understand and mitigate the culture of power (Delpit,
1995) in the classroom, in the school, and in society. It empowers students to
participate in and critique the pervasive discourses in their classrooms that
place them in a position of passive recipients of knowledge instead of agents
with expertise, perspective, and insight in the process of knowledge construc-
tion and deconstruction. Thus, culturally responsive classroom management
is about teachers’ abilities to manage the classroom—namely learning oppor-
tunities, so that students can engage and participate in learning—regardless
of the subject matter being taught.

Our point in this study was not to compare these two teachers but to dem-
onstrate that, although different, teachers with different styles and approaches
can be successful classroom managers in urban and diverse settings. The cul-
turally responsive classroom managers in this study at Bridge Middle School
were aware of students’ cognitive needs, their social needs, their academic
needs as well as their political needs. They had the mind-set to understand
equity and equality and power structures among students. The teachers also
immersed themselves in the students’ life worlds and also understood them-
selves in relation to others. Moreover, the teachers granted students entry into
their worlds and conceived school as a community with family members.

Declaration of Conflicting Interests

The author(s) declared no potential conflicts of interest with respect to the authorship
and/or publication of this article.

Funding

The author(s) received no financial support for the research and/or authorship of this
article.

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600 Urban Education 45(5)

Notes

1. We understand that every person represents racial, cultural, and ethnic diversity,
although White people usually are classified as the norm and others are consid-
ered diverse. We understand that there is a great deal of diversity among people
from every racial, cultural, and ethnic background. However, for the purpose of
this discussion and due to page restrictions, here we are defining racially, cultur-
ally, and ethnically diverse groups of people as those groups that are not White
or European American.

2. Eisner (1994) keenly postulated several forms of the curriculum: (a) the explicit
curriculum concerns student-learning opportunities that are overtly taught and
stated or printed in documents, policies, and guidelines, such as in course syllabi;
(b) the implicit curriculum is intended or unintended but is not stated or written
down but is actually inherent in what students have the opportunity to learn;
(c) a third form of curriculum, the null curriculum, deals with what students
do not have the opportunity to learn. Thus, information and knowledge that are
not available for student learning is also a form of the curriculum because stu-
dents are actually learning something based on what is not emphasized, covered,
or taught. What students do not experience becomes messages for the students
themselves. For example, if students are not taught to question, critique, or
to critically examine power structures, the students are learning something—
possibly that it may not be essential for them to critique the world to improve
it. What is absent is essentially present in student learning opportunities from
Eisner’s perspective.

3. The practice of students attending private and independent schools rather than
their zoned school was very common in the district.

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Bios

H. Richard Milner IV is associate professor of education in the Department of
Teaching and Learning at Vanderbilt University, Nashville, Tennessee. Dr. Milner is
also a faculty affiliate in the teacher education program at Fisk University in
Nashville, Tennessee. His research, policy, and teaching interests are urban education,
the sociology of race in education and society, and teacher education. He can be
reached at rich.milner@vanderbilt.edu.

F. Blake Tenore is a doctoral candidate in language, literacy, and culture in the
Department of Teaching and Learning at Vanderbilt University. His research and
teaching interests are equity in education, multicultural teacher education, and
English education. He can be reached at blake.tenore@vanderbilt.edu.

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