Part 1
How are voice interfaces used? What are some applications? Are the customers happy? Do they deliver what they promise? What are some issues related to voice interfaces? Provide examples and support your answers with references if needed.
part 2
As our book indicates that there are times when voice interfaces and chatbots just aren’t appropriate. Yes, the technology has advanced dramatically in recent years and bots are now capable of holding incredibly natural conversations, and even understanding human emotion – but there are times when only human interaction will do.
What do you think these occasions are? How do you think they can be remedied?
